Leveraging organisational context to maximise team performance and thriving: a dynamic approach to understand team learning across diverse settings. Work teams can be a means of delivering business objectives as well as promoting human thriving, resulting in employees who are learning and physically vital. Yet competing tensions in organisations threaten these outcomes. The project will examine ways of mitigating contextual challenges to result in sustained organisational performance and employe ....Leveraging organisational context to maximise team performance and thriving: a dynamic approach to understand team learning across diverse settings. Work teams can be a means of delivering business objectives as well as promoting human thriving, resulting in employees who are learning and physically vital. Yet competing tensions in organisations threaten these outcomes. The project will examine ways of mitigating contextual challenges to result in sustained organisational performance and employee well being.Read moreRead less
The evolution of global communities of practice within organisations: leveraging structure, identity and coordination. Communities of practice, groups of people who interact to share interests, concerns, or problems in a topic area, are popular within global organizations seeking to leverage dispersed knowledge and expertise for competitive advantage. This research project will examine factors that influence the effectiveness of global communities of practice.
Achieving flexibility through coordination: reframing the practice of ambidexterity to benefit business and employees during organisational change. Work teams are frequently used yet their capability to perform is constrained by organisational restructures that emphasise centralisation. This project will examine ways to mitigate these potential negative consequences through flexible work arrangements that enable and sustain effectiveness for business units and teams as well as for employees outs ....Achieving flexibility through coordination: reframing the practice of ambidexterity to benefit business and employees during organisational change. Work teams are frequently used yet their capability to perform is constrained by organisational restructures that emphasise centralisation. This project will examine ways to mitigate these potential negative consequences through flexible work arrangements that enable and sustain effectiveness for business units and teams as well as for employees outside work.Read moreRead less
An exploration of the development and effectiveness of word-of-mouth communication in financial services markets. Word-of-mouth plays a critical role in marketing. Organisations are continually seeking new ways to achieve competitive advantage and word-of-mouth represents such an opportunity. However, previous research is limited, for example using word-of-mouth intentions to test the outcome of a consumer model. The proposed study, however, addresses not only the factors that lead to word-of-m ....An exploration of the development and effectiveness of word-of-mouth communication in financial services markets. Word-of-mouth plays a critical role in marketing. Organisations are continually seeking new ways to achieve competitive advantage and word-of-mouth represents such an opportunity. However, previous research is limited, for example using word-of-mouth intentions to test the outcome of a consumer model. The proposed study, however, addresses not only the factors that lead to word-of-mouth but also the consequences of word-of-mouth We suggest perceived value is a core contributor to word-of-mouth and will examine the relationship between word-of-mouth development, value perceptions and purchase. The study has key practical implications for service providers, such as our financial service industry partner.Read moreRead less
Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Managing work systems to promote employee engagement and business unit outcomes. This project will lead to the identification of specific people management practices that can be implemented within business units in order to promote both positive business outcomes and improvements in employee psychological well-being through increased employee work engagement. Given that research has already demonstrated significant positive business and psychological benefits arising from work engagement, the r ....Managing work systems to promote employee engagement and business unit outcomes. This project will lead to the identification of specific people management practices that can be implemented within business units in order to promote both positive business outcomes and improvements in employee psychological well-being through increased employee work engagement. Given that research has already demonstrated significant positive business and psychological benefits arising from work engagement, the results of the study have the potential to identify practical pathways towards generating significant economic, social and psychological benefits for employers and employees, at the level of the organisation, the community and, by extrapolation, the nation. Read moreRead less
Advancing knowledge on silence and its impact on errors and safety. Advancing knowledge on silence and its impact on errors and safety. This project will investigate how silence emerges in teams, what sustains it, and how it affects error and safety outcomes. Employees often choose to remain silent about important issues at work, which can have devastating consequences. Although silence is a complex individual phenomenon, there is little knowledge of silence as a collective phenomenon, or how it ....Advancing knowledge on silence and its impact on errors and safety. Advancing knowledge on silence and its impact on errors and safety. This project will investigate how silence emerges in teams, what sustains it, and how it affects error and safety outcomes. Employees often choose to remain silent about important issues at work, which can have devastating consequences. Although silence is a complex individual phenomenon, there is little knowledge of silence as a collective phenomenon, or how it spreads and becomes the norm in teams and organisations. This project will investigate silence using multilevel, longitudinal designs and by testing novel interventions. This research is expected to affect how teams work and communicate effectively to reduce dangerous forms of silence and improve safety.Read moreRead less
Learning Mechanisms and the Development of Dynamic Capabilities within Firms. The project has the following national/community benefits: (1) a more comprehensive study of the specific and unique features of the structure and innovative process operating within a major Australian producer of commodities, (2) a greater understanding of how knowledge can be created and captured in the form of firm-level dynamic capabilities, contributing towards the creation of an effective knowledge and innovation ....Learning Mechanisms and the Development of Dynamic Capabilities within Firms. The project has the following national/community benefits: (1) a more comprehensive study of the specific and unique features of the structure and innovative process operating within a major Australian producer of commodities, (2) a greater understanding of how knowledge can be created and captured in the form of firm-level dynamic capabilities, contributing towards the creation of an effective knowledge and innovation economy, and (3) assisting regional communities by providing specific recommendations for generating learning mechanisms and more importantly, capturing value from learning in terms of process improvement and innovation.Read moreRead less
Managing Productive and Collaborative Relations in Australian Workplaces. Concerns over workplace productivity are high on the agenda of policymakers. Evidence suggests that collaboration in the workplace and high involvement approaches have a productivity premium of up to 20 per cent over those without the commitment to collaborative approaches. However, collective relations do not necessarily mean union relations nor necessarily collaborative relations. This research will benefit Australia's s ....Managing Productive and Collaborative Relations in Australian Workplaces. Concerns over workplace productivity are high on the agenda of policymakers. Evidence suggests that collaboration in the workplace and high involvement approaches have a productivity premium of up to 20 per cent over those without the commitment to collaborative approaches. However, collective relations do not necessarily mean union relations nor necessarily collaborative relations. This research will benefit Australia's social and economic fabric through understanding alternative means by which collaborative workplace relations lead to productivity gains. This is consistent with the current policy approach of government in promoting productive and harmonious workplace level industrial relations.Read moreRead less
Bahavioural Determinants of the Adoption of Forward Market by Australian Wool Producers. It is estimated that 85% of Australian wool is sold in Auction, making it the dominant market system to sell wool. However, wool prices have fluctuated significantly in the auction system resulting in wool producers looking for alternative market systems. The Forward Market (selling wool in advance directly to the traders) is one such alternative market system which could offer guaranteed price to the wool p ....Bahavioural Determinants of the Adoption of Forward Market by Australian Wool Producers. It is estimated that 85% of Australian wool is sold in Auction, making it the dominant market system to sell wool. However, wool prices have fluctuated significantly in the auction system resulting in wool producers looking for alternative market systems. The Forward Market (selling wool in advance directly to the traders) is one such alternative market system which could offer guaranteed price to the wool producers. Despite its obvious advantages only 7% of wool producers sell wool through Forward Market system. This project investigates the behavioural determinants for the adoption of Forward Market system by the wool producers. We will develop a valid and reliable adoption model using Structural Equation Modelling approach through two rounds of data collection from the wool producers. The results will enhance wool industry's understanding of producers? response to the Forward Market system and thus help the policy makers to promote the alternative market system effectively. Read moreRead less