Transforming information systems design and use in social welfare agencies. This project aims to examine how electronic information systems (IS) can be redesigned to improve social welfare service delivery and support direct social work practice with those most in need. Using a proven ethnographic research design, this project aims to generate new knowledge and theory in the field of social informatics that is relevant to agencies across the sector. Expected outcomes of this project are practiti ....Transforming information systems design and use in social welfare agencies. This project aims to examine how electronic information systems (IS) can be redesigned to improve social welfare service delivery and support direct social work practice with those most in need. Using a proven ethnographic research design, this project aims to generate new knowledge and theory in the field of social informatics that is relevant to agencies across the sector. Expected outcomes of this project are practitioner-led and theoretically informed designs of IS and innovative ways to use them. Transforming the design and use of IS will enhance information about service activity and the needs of service users, thereby providing important benefits to the most vulnerable members of society.Read moreRead less
Creating Collaborative Advantage through Better Network Governance: A Comparative Study of New Institutions and Instruments. By harnessing the embedded resources of different government and service delivery organisations operating at community level, and by removing costly boundary problems between them, governments can address the needs of citizens in a more wholistic and flexible manner. But to do this in a coherent way it is necessary to develop new institutional rules and organisational proc ....Creating Collaborative Advantage through Better Network Governance: A Comparative Study of New Institutions and Instruments. By harnessing the embedded resources of different government and service delivery organisations operating at community level, and by removing costly boundary problems between them, governments can address the needs of citizens in a more wholistic and flexible manner. But to do this in a coherent way it is necessary to develop new institutional rules and organisational processes to allow agencies to collaborate without fear of reduced accountability or syphoning of public funds. The project will examine the structures and processes used in a selection of leading international cases in order to improve Australia's performance in gaining a collaborative advantage for citizens and agencies.Read moreRead less