Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Organisational Readiness for Enterprise Resource Planning Implementation. An ERP implementation is a significant organisational intervention and its success is affected by many variables including the organisation's culture, decision-making strategies, risk taking orientation, leadership strategies and perceptions of the value of Information Technology. We seek to develop a organisational behaviour modification program in order to position the firm to succeed by overcoming barriers in these ele ....Organisational Readiness for Enterprise Resource Planning Implementation. An ERP implementation is a significant organisational intervention and its success is affected by many variables including the organisation's culture, decision-making strategies, risk taking orientation, leadership strategies and perceptions of the value of Information Technology. We seek to develop a organisational behaviour modification program in order to position the firm to succeed by overcoming barriers in these elements. We will (1) identify key variables that inhibit an ERP implementation; (2) develop strategies to orient the organisation to achieve business benefit from the ERP implementation; and (3) track the effectiveness of these strategies through a program of participative action research.Read moreRead less
Introducing computer-based documentation to Residential Aged Care: a multi-method evaluation of success. Improvements to quality and use of evidence-based methods in residential aged-care are restricted due to the very slow adoption of electronic information systems. This research will provide key investors, government, aged care providers and IT vendors, with tools to measure success in introducing IT into this sector. The project will create a platform with the national peak body, to dissemina ....Introducing computer-based documentation to Residential Aged Care: a multi-method evaluation of success. Improvements to quality and use of evidence-based methods in residential aged-care are restricted due to the very slow adoption of electronic information systems. This research will provide key investors, government, aged care providers and IT vendors, with tools to measure success in introducing IT into this sector. The project will create a platform with the national peak body, to disseminate lessons in successful implementation of computerised systems in residential aged-care, based on studies in two states. The studies will also benefit the international community researching technology adoption, by extending its boundary condition to a novel setting.Read moreRead less
Streaming video media using semantic information. Delivering video over the Internet has posted a big problem. Video files are extremely big and need hours or even tens of hours to download. This is too long to wait for the content. Much research has been attempted over low-level structures such as coding, buffer, protocol, agent and server. These techniques are either not scalable or impractical. This project aims to collaborate with CyberView on developing a high-level scheme of streaming vide ....Streaming video media using semantic information. Delivering video over the Internet has posted a big problem. Video files are extremely big and need hours or even tens of hours to download. This is too long to wait for the content. Much research has been attempted over low-level structures such as coding, buffer, protocol, agent and server. These techniques are either not scalable or impractical. This project aims to collaborate with CyberView on developing a high-level scheme of streaming video using semantic information. It breaks videos into shots and allows semantic browsing of the content. It also introduces intelligent agents with various behaviours.Read moreRead less
Architecture-based Open Network Management Systems for Next Generation Telecommunications. We aim to develop an open, policy-based architecture for the management of next generation telecommunications networks. It is expected that a comprehensive Open Architecture-based Telecommunications Management Network (AuTuMN) framework could be put in place to manage the network based on centralised policies and roles rather than having to handle individual users and elements. Significantly, the scient ....Architecture-based Open Network Management Systems for Next Generation Telecommunications. We aim to develop an open, policy-based architecture for the management of next generation telecommunications networks. It is expected that a comprehensive Open Architecture-based Telecommunications Management Network (AuTuMN) framework could be put in place to manage the network based on centralised policies and roles rather than having to handle individual users and elements. Significantly, the scientific knowledge of open systems and network management systems for next generation networks will be extended.Read moreRead less
Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suic ....Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suicide risk; use these systems to investigate how different situational factors interact with different combinations of service interventions to influence suicide risk; and share the findings to reduce railway suicide in Australia and overseas.Read moreRead less
Multi-agent Framework for Service Level Management. The Internet based e-services are being used by many businesses as part of the modern e-business environment. Management of e-services over the Internet involves complex correlation of events, and their sequences over geographically dispersed networks, systems and software applications. The integration of management information is a challenging problem due to the semantic differences of services across different business sectors (e.g., healthca ....Multi-agent Framework for Service Level Management. The Internet based e-services are being used by many businesses as part of the modern e-business environment. Management of e-services over the Internet involves complex correlation of events, and their sequences over geographically dispersed networks, systems and software applications. The integration of management information is a challenging problem due to the semantic differences of services across different business sectors (e.g., healthcare, retail and telecommunications). This project aims to develop a new framework for the integrated management of networked services using multiple software agents; some of them are already a part of the current Internet infrastructure (e.g., search engines).Read moreRead less
Palladium Based Mobile Agent System for Collaborative Environments. This project aims to (a) develop a Palladium based mobile agent methodology and System for collaborative environments and to (b) construct a testbed that involves the creation of Palladium and mobile agent system to test it on "Virtual Community", that is, a real commercial application provided by our partner investigator for proof of concept.
Developing an effective defence to cyber-reputation manipulation attacks. This project will develop new technologies for businesses to accurately identify fake internet reviews. Fake reviews, paid for and/or written with malicious intent, can cause irreparable damage to businesses resulting in revenue loss, consumer dissatisfaction or even closure of businesses. However they are difficult to identify, as they continuously evolve to avoid detection and the volume of Internet reviews makes analysi ....Developing an effective defence to cyber-reputation manipulation attacks. This project will develop new technologies for businesses to accurately identify fake internet reviews. Fake reviews, paid for and/or written with malicious intent, can cause irreparable damage to businesses resulting in revenue loss, consumer dissatisfaction or even closure of businesses. However they are difficult to identify, as they continuously evolve to avoid detection and the volume of Internet reviews makes analysis a monumental task. This project will provide advanced tools to detect fake website reviews and a cybersecurity system prototype ready to be used by industry, making Australia a leader in this field and resulting in a safer internet environment for all.Read moreRead less
Managing quality of experience delivery in new generation telecommunications networks with e-negotiation. New generation telecommunications networks are required to support increasingly demanding services, including interactive multimedia and conferencing. The success of these networks will rely on the users' perception of their quality of experience. The management of these networks will rely on the ability of informed decision making that competes effectively for limited resources in such a ....Managing quality of experience delivery in new generation telecommunications networks with e-negotiation. New generation telecommunications networks are required to support increasingly demanding services, including interactive multimedia and conferencing. The success of these networks will rely on the users' perception of their quality of experience. The management of these networks will rely on the ability of informed decision making that competes effectively for limited resources in such a highly dynamic environment. This project will design information distribution strategies and smart decision making agents that negotiate a user's quality of experience using market mechanisms. Designs from this project will be trialled and validated in the partner's commercial networks.Read moreRead less