Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing servi ....Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing services in Australia and builds on comparable work done in the United Kingdom and America. The knowledge generated will inform innovation in public housing services, housing policy debates and emerging programs designed to integrate housing with other human services.Read moreRead less
Developing a data-based system for competitor analysis, performance monitoring, and decision-making within the disability employment service industry. There are three aims: to implement a database that would assist business decision-making and improvement of professional practices; to provide the peak body means for reporting to members, representing members to the funding body, and promoting the industry; to develop a system relevant to micro and small businesses across industries. Disability ....Developing a data-based system for competitor analysis, performance monitoring, and decision-making within the disability employment service industry. There are three aims: to implement a database that would assist business decision-making and improvement of professional practices; to provide the peak body means for reporting to members, representing members to the funding body, and promoting the industry; to develop a system relevant to micro and small businesses across industries. Disability employment services currently do not have means for competitor analysis even though it is recognised as integral to business planning. We expect that organisations will use the system, making more informed decisions, improving their performance, and improving their influence in discussions with the funding body.Read moreRead less
From colonisation to conciliation: A collaborative examination of social work practice with Indigenous populations. The social work profession, along with many other human service professions, has a complex history of working with Indigenous populations. One of the significant factors in the maintenance of this problematic relationship is the marginalisation of Indigenous issues within mainstream social work practice. This project, in collaborating with Indigenous communities, social work practi ....From colonisation to conciliation: A collaborative examination of social work practice with Indigenous populations. The social work profession, along with many other human service professions, has a complex history of working with Indigenous populations. One of the significant factors in the maintenance of this problematic relationship is the marginalisation of Indigenous issues within mainstream social work practice. This project, in collaborating with Indigenous communities, social work practitioners and academics in Australia and the United States, will examine current practice needs and their interrelationship with current social work pedagogy. This analysis will identify the ways in which social work practice can enhance, rather than inhibit, Indigenous well-being, and how social work education can be reframed so as to engender such practice.Read moreRead less