Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in pu ....Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in public and private organisations.Read moreRead less
Evaluating regulatory initiatives directed at audit firms to improve audit quality. This project will provide evidence as to whether recent regulatory initiatives are improving the quality of audits and provide a comparison of benefits associated with audit firm inspections under differing regulatory schemes. It will inform discussion as to whether these initiatives overcome identified problems in audit quality of listed companies.
The practice of accountability in Australian Indigenous corporations. As Australian Indigenous corporations are fundamental to economic participation and social provision in the nation’s Indigenous communities this project will contribute to increasing and sustaining social and economic participation in these communities. While there is a new Act governing Australian Indigenous corporations there has been little work to evaluate the implementation and implications of the Act. Therefore this pro ....The practice of accountability in Australian Indigenous corporations. As Australian Indigenous corporations are fundamental to economic participation and social provision in the nation’s Indigenous communities this project will contribute to increasing and sustaining social and economic participation in these communities. While there is a new Act governing Australian Indigenous corporations there has been little work to evaluate the implementation and implications of the Act. Therefore this project is timely and important. The fundamental question is how these organisations can both serve the needs of their local communities and meet broader accountability obligations expected of them. This issue is fundamental to the delivery of state funded services and benefits to Australian Aboriginal and Torres Strait Islander communities.Read moreRead less
Examining multi-level Information Technology (IT) project alignment in government services: the case of contracted employment services. Improved Information Technology (IT) alignment is essential for the delivery of government services within a complex public-private, inter-organisational environment. This project will investigate the extent to which well-aligned IT support systems contribute positively to the efficient and effective delivery of contracted employment services.
The impact of strategic alignment on IT outsourcing success in a complex service setting. Improved conceptual and methodological understanding of strategic alignment is essential for better IT outsourcing decisions. This research will improve the performance of Australian industry by investigating how strategically well aligned ITO investments can lead to improved performance and greater competitive advantage.