Harnessing Business Insights from Unstructured Customer Data. Resulting from customers’ widespread uptake of online channels to buy and communicate has been a surge in online reviews and social media posts. This textual information offers a viable alternative to surveys that Australian businesses currently conduct to obtain customer insights. However, these reviews are unstructured and require substantial pre-processing to extract underlying customer perceptions. Therefore, this project aims to ....Harnessing Business Insights from Unstructured Customer Data. Resulting from customers’ widespread uptake of online channels to buy and communicate has been a surge in online reviews and social media posts. This textual information offers a viable alternative to surveys that Australian businesses currently conduct to obtain customer insights. However, these reviews are unstructured and require substantial pre-processing to extract underlying customer perceptions. Therefore, this project aims to develop a novel machine learning approach to quantify the business-relevant information contained in textual information shared by customers online. This alternative approach will provide significant cost-saving benefits for a range of Australian companies, such as retailers, hotels, airlines and restaurants.Read moreRead less
Planning and operational models for food rescue and delivery to the poor. This project aims to develop an innovative holistic mathematical model of the vehicle routing problem for a charity-based food rescue and distribution system. Such a model would aim to maximise societal benefits while constraining costs, and would need to take into account the demand profile for donors and receivers, and the equitable distribution of food. The model developed is designed to mathematically represent the sys ....Planning and operational models for food rescue and delivery to the poor. This project aims to develop an innovative holistic mathematical model of the vehicle routing problem for a charity-based food rescue and distribution system. Such a model would aim to maximise societal benefits while constraining costs, and would need to take into account the demand profile for donors and receivers, and the equitable distribution of food. The model developed is designed to mathematically represent the system in a consistent framework so as to develop optimisation models and techniques. The project also seeks to understand the factors that influence the demand to donate to food rescue by organisations and individuals and the demand to request food by welfare agencies.Read moreRead less