Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing servi ....Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing services in Australia and builds on comparable work done in the United Kingdom and America. The knowledge generated will inform innovation in public housing services, housing policy debates and emerging programs designed to integrate housing with other human services.Read moreRead less
Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contr ....Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contractual management, alternative service delivery, citizen empowerment theories, new institutional economics, industry impact analysis, and new modes of accountability. Analytical methods include survey and statistical investigations, comparative historical methods, case studies, comparative research with Canadian and NZ experts.Read moreRead less
Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this stud ....Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this study will explore their impact upon the hospital system. Evidence-based strategies are needed to improve the accountability of service providers and regulators. Social and economic benefits flow from empowering patients and from improving hospital performance.Read moreRead less
The Contractualisation of Government: Public Accountability and Performance. Contracting has changed the delivery of government services and infrastructure in Australia. This project examines how such 'contractualisation' has affected accountability at the federal level and how current practices may be improved. Four key research questions are addressed. First, what changes, if any, in public accountability were expected from contractualisation? Second, through an analysis of case studies, ho ....The Contractualisation of Government: Public Accountability and Performance. Contracting has changed the delivery of government services and infrastructure in Australia. This project examines how such 'contractualisation' has affected accountability at the federal level and how current practices may be improved. Four key research questions are addressed. First, what changes, if any, in public accountability were expected from contractualisation? Second, through an analysis of case studies, how have public accountability practices altered in reality? Third, how might public accountability be strengthened whilst maintaining the benefits of contractualism? Fourth, what kind of performance information would assist Auditors General to strengthen their role in supporting public accountability and good governance?Read moreRead less
Causes and consequences of population turnover in the Northern Territory. The Northern Territory experiences an extraordinarily high rate of population turnover. Approximately one quarter (compared to less than 10% for most other states) of the Territory's resident population in 2001 had lived somewhere else 5 years earlier. The research will examine the characteristics and causes of this turnover as well as its long-term implications for the composition and associated planning capacity of the N ....Causes and consequences of population turnover in the Northern Territory. The Northern Territory experiences an extraordinarily high rate of population turnover. Approximately one quarter (compared to less than 10% for most other states) of the Territory's resident population in 2001 had lived somewhere else 5 years earlier. The research will examine the characteristics and causes of this turnover as well as its long-term implications for the composition and associated planning capacity of the NT population. Of particular interest is the effect of population transience on the establishment, maintenance, and continuation of knowledge systems, both desert and tropical.Read moreRead less
Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Au ....Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Australian public sector. By identifying and promoting current best practice in workplace responses to public interest whistleblowing, the project will use the experience and perceptions of internal witnesses and first- and second-level managers to identify more routine strategies for preventing, reducing and addressing reprisals and other whistleblowing-related conflicts.Read moreRead less
Gambling-related harm in Northern Australia: A Geographic Information Systems (GIS)-based spatiotemporal analysis of venue catchments. There is growing national concern about the impact of electronic gaming (poker) machines yet little is known about the effects of this gambling in rural and remote areas of Australia. We will develop a database to define the geographic distribution of gambling impacts, the nature of high-risk venues, and the characteristics, both spatial and social, of vulnerable ....Gambling-related harm in Northern Australia: A Geographic Information Systems (GIS)-based spatiotemporal analysis of venue catchments. There is growing national concern about the impact of electronic gaming (poker) machines yet little is known about the effects of this gambling in rural and remote areas of Australia. We will develop a database to define the geographic distribution of gambling impacts, the nature of high-risk venues, and the characteristics, both spatial and social, of vulnerable communities. This will enable the design of much needed harm minimisation strategies and will provide regulatory bodies with insights into the capacity of local communities to absorb the impact of electronic gaming machine venues.Read moreRead less
Special Research Initiatives - Grant ID: SR0354528
Funder
Australian Research Council
Funding Amount
$10,000.00
Summary
Australian Governance and Regulation Network (AGaRN). By speaking truth to power, and finding out who gets what, when, where and how, AGaRN seeks to build knowledge through collaborations and create a national centre of excellence in governance and regulation. Focusing on governance, or steering society through networks (public, private and voluntary), it seeks to improve the policymaking and regulatory capacity of Australian governments by providing better evidence-based policy advice. Through ....Australian Governance and Regulation Network (AGaRN). By speaking truth to power, and finding out who gets what, when, where and how, AGaRN seeks to build knowledge through collaborations and create a national centre of excellence in governance and regulation. Focusing on governance, or steering society through networks (public, private and voluntary), it seeks to improve the policymaking and regulatory capacity of Australian governments by providing better evidence-based policy advice. Through AUSSGrid (Australian Social Science Data Grid) it will access and make available policy-relevant academic and governmental databases; build a policy-based information gateway; and unlock historical and interview data by making it available in digitised form.
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Integrated Intelligent Decision Support for Field Design and Management of Census Operations in Australia. This project contributes to a more reliable and accurate measurement of the number and key characteristics of Australian people by supporting a more efficient and effective field design and management of the Census operations. As the Census provides a snapshot of Australia and is crucial to communities, private institutions and all levels of government in the planning of services and facili ....Integrated Intelligent Decision Support for Field Design and Management of Census Operations in Australia. This project contributes to a more reliable and accurate measurement of the number and key characteristics of Australian people by supporting a more efficient and effective field design and management of the Census operations. As the Census provides a snapshot of Australia and is crucial to communities, private institutions and all levels of government in the planning of services and facilities, this project not only addresses the research priority of smart information use, but also contributes to strengthening Australia's social and economic fabric. This project will also train highly qualified IT specialists critical to Australia's scientific and industrial development, thus increasing our competitiveness in information technology R&D.Read moreRead less
The New Policing: Partnerships, Resources and Modes of Governance. This project promises to establish Australia as a world leader in policing research and policing practice. Following an exhaustive review of current approaches in Victoria and internationally, and backed up by needs assessments, a series of pilot programs at selected sites will allow the development of innovative models for securing and allocating resources that support innovative policing partnerships involving government, the b ....The New Policing: Partnerships, Resources and Modes of Governance. This project promises to establish Australia as a world leader in policing research and policing practice. Following an exhaustive review of current approaches in Victoria and internationally, and backed up by needs assessments, a series of pilot programs at selected sites will allow the development of innovative models for securing and allocating resources that support innovative policing partnerships involving government, the business sector, non-governmental agencies, community-based organizations and citizens. The collaboration with Victoria Police will provide a model for police-university partnership across Australia and the pilot programs developed will be replicable widely in Australia and overseas.Read moreRead less