Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Au ....Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Australian public sector. By identifying and promoting current best practice in workplace responses to public interest whistleblowing, the project will use the experience and perceptions of internal witnesses and first- and second-level managers to identify more routine strategies for preventing, reducing and addressing reprisals and other whistleblowing-related conflicts.Read moreRead less
InformationTechnology (IT) Audit Methodologies in the Australian Public Sector: Addressing Mandatory Requirements of International Standards. The primary benefit occurs in relation to National Research Priority 3: Frontier Technologies for Building and Transforming Australian Industries, notably Priority Goal 'Smart Information Use', as it will enable more sophisticated and accurate assessments of current IT audit methodologies. In turn, these improvements will enable more effective IT audits by ....InformationTechnology (IT) Audit Methodologies in the Australian Public Sector: Addressing Mandatory Requirements of International Standards. The primary benefit occurs in relation to National Research Priority 3: Frontier Technologies for Building and Transforming Australian Industries, notably Priority Goal 'Smart Information Use', as it will enable more sophisticated and accurate assessments of current IT audit methodologies. In turn, these improvements will enable more effective IT audits by government audit offices in Australia, bringing reduced risk and increased efficiency to organisations subject to audit, as well as increasing conformance with the new accounting and auditing standards. Furthermore, all Australian citizens, (the indirect clients of public sector audit services), will benefit from well-managed program-delivery systems.Read moreRead less
Investigating the Impact of Work Design on Productive Wellbeing in Mercy Health: The Modernising Third Sector. Around the world the Third Sector (TS) of the economy is coming under pressure to modernise their management. The typical approaches to modern management being imposed overseas may not be appropriate for TS organisations and therefore they need to be critically examined, especially for their impact on employees. In Australia the TS is a large (approx. $15billion), yet low-profile set of ....Investigating the Impact of Work Design on Productive Wellbeing in Mercy Health: The Modernising Third Sector. Around the world the Third Sector (TS) of the economy is coming under pressure to modernise their management. The typical approaches to modern management being imposed overseas may not be appropriate for TS organisations and therefore they need to be critically examined, especially for their impact on employees. In Australia the TS is a large (approx. $15billion), yet low-profile set of organisations, of which the health industry is central. This project will investigate the issues that make workplaces in a TS health organisation a healthier and more productive place to work. The results could directly help improve workplaces covering more than 150,000 employees.Read moreRead less
Currencies of Care: Establishing the scope of performance indicators in child and family welfare services. This project aims to establish the scope of performance indicators for assessing outcomes in welfare services in urban, regional and rural contexts. Its significance lies in the analysis of outcomes, in addition to service outputs, and in advancing understanding of performance assessment beyond a narrow focus on urban service delivery environments. The project combines UnitingCare Burnside' ....Currencies of Care: Establishing the scope of performance indicators in child and family welfare services. This project aims to establish the scope of performance indicators for assessing outcomes in welfare services in urban, regional and rural contexts. Its significance lies in the analysis of outcomes, in addition to service outputs, and in advancing understanding of performance assessment beyond a narrow focus on urban service delivery environments. The project combines UnitingCare Burnside's experience in and commitment to delivery of high quality services with the CIs' interdisciplinary expertise in evaluation of caring work. Anticipated outcomes include development of a conceptual framework for performance assessment which will be used by the industry partner in managing and delivering services.Read moreRead less
Enhancing volunteer capacity to maximise the volunteer resources for contextually diverse community organisations. The study aims to maximise the volunteer resources available to community organisations through the development of a flexible organisational volunteer model that enhances each volunteer's capacity, particularly at key points of their engagement.Individual volunteer capacities will be analysed using a multidimensional measure validated with different volunteer samples across diverse ....Enhancing volunteer capacity to maximise the volunteer resources for contextually diverse community organisations. The study aims to maximise the volunteer resources available to community organisations through the development of a flexible organisational volunteer model that enhances each volunteer's capacity, particularly at key points of their engagement.Individual volunteer capacities will be analysed using a multidimensional measure validated with different volunteer samples across diverse organisations and social contexts. The model will help community organisations determine the self-efficacy of volunteers; enhance individual and collective volunteer capacity;identify new volunteer pathways responsive to the lifestyles and social and economic circumstances of volunteers;and create a more capable and responsive pool of volunteers.Read moreRead less