Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Developing a Model for the Evaluation of Australian Public Private Partnerships. The primary aim of this research project is to improve the long-term evaluation of Australian Public Private Partnerships (PPPs). Growing commitments by governments to the use of PPPs to deliver infrastructure-based services have created an urgent need for the development of evaluation systems to ensure that PPPs deliver efficiency and effectiveness for taxpayers as claimed. Further there is a need to ensure that th ....Developing a Model for the Evaluation of Australian Public Private Partnerships. The primary aim of this research project is to improve the long-term evaluation of Australian Public Private Partnerships (PPPs). Growing commitments by governments to the use of PPPs to deliver infrastructure-based services have created an urgent need for the development of evaluation systems to ensure that PPPs deliver efficiency and effectiveness for taxpayers as claimed. Further there is a need to ensure that the quality of welfare-based services is not diminished through the use of PPPs.
A key outcome of this research is the development of a theoretically and empirically based post project evaluation model, developed with full support from key stakeholders, including Auditors-General and Public Accounts Committees.Read moreRead less
Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this stud ....Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this study will explore their impact upon the hospital system. Evidence-based strategies are needed to improve the accountability of service providers and regulators. Social and economic benefits flow from empowering patients and from improving hospital performance.Read moreRead less
Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Au ....Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Australian public sector. By identifying and promoting current best practice in workplace responses to public interest whistleblowing, the project will use the experience and perceptions of internal witnesses and first- and second-level managers to identify more routine strategies for preventing, reducing and addressing reprisals and other whistleblowing-related conflicts.Read moreRead less
Special Research Initiatives - Grant ID: SR0354508
Funder
Australian Research Council
Funding Amount
$10,000.00
Summary
A collaboration to study organisational and social factors of work practice change to reduce risk of harm in healthcare. Preventing harm is a national priority in healthcare and research. Recent studies that quantified the extent of healthcare error has focussed policy attention on technical solutions to manage risk. This focus has not brought hoped-for sustainable improvement because the often-invisible environmental barriers to change have not been identified and addressed. A cross-disciplin ....A collaboration to study organisational and social factors of work practice change to reduce risk of harm in healthcare. Preventing harm is a national priority in healthcare and research. Recent studies that quantified the extent of healthcare error has focussed policy attention on technical solutions to manage risk. This focus has not brought hoped-for sustainable improvement because the often-invisible environmental barriers to change have not been identified and addressed. A cross-disciplinary collaboration of academics, consumers and industry partners will link to investigate the organisational, social and psychological factors that facilitate or impede change and the conditions under which sustainable improvement can be achieved. The collaboration is unique. Economic, industrial, societal and professional outcomes with international implications are expected.Read moreRead less
Gambling-related harm in Northern Australia: A Geographic Information Systems (GIS)-based spatiotemporal analysis of venue catchments. There is growing national concern about the impact of electronic gaming (poker) machines yet little is known about the effects of this gambling in rural and remote areas of Australia. We will develop a database to define the geographic distribution of gambling impacts, the nature of high-risk venues, and the characteristics, both spatial and social, of vulnerable ....Gambling-related harm in Northern Australia: A Geographic Information Systems (GIS)-based spatiotemporal analysis of venue catchments. There is growing national concern about the impact of electronic gaming (poker) machines yet little is known about the effects of this gambling in rural and remote areas of Australia. We will develop a database to define the geographic distribution of gambling impacts, the nature of high-risk venues, and the characteristics, both spatial and social, of vulnerable communities. This will enable the design of much needed harm minimisation strategies and will provide regulatory bodies with insights into the capacity of local communities to absorb the impact of electronic gaming machine venues.Read moreRead less
Assessing the Nation's Infrastructure: The Role of Financial and Non-Financial Information. Presently governments do not disclose information about the condition of legacy infrastructure, and the extent of projected (often, non-discretionary) expenditure to repair or upgrade the functionality of those assets. This project builds on an analytical framework developed by Walker Clark & Dean (2000). It examines the viability of alternative proposals for providing information to external stakeholders ....Assessing the Nation's Infrastructure: The Role of Financial and Non-Financial Information. Presently governments do not disclose information about the condition of legacy infrastructure, and the extent of projected (often, non-discretionary) expenditure to repair or upgrade the functionality of those assets. This project builds on an analytical framework developed by Walker Clark & Dean (2000). It examines the viability of alternative proposals for providing information to external stakeholders, on either an agency or ?whole of government? basis. Using a combination of case studies and stated preference data, the study seeks to derive an optimal reporting framework which can assist governments better measure and more effectively manage the nation's infrastructure.Read moreRead less
Cultural Research for the 21st Century: Building Cultural Intelligence for a Complex World. This project will advance our knowledge of the complex cultural challenges facing 21st century Australia, and how these challenges can be addressed through engaged cultural research. It will promote cultural innovation by enabling public institutions to develop effective responses to the increasing complexity of their operating environments, especially in light of society's proliferating cultural diversit ....Cultural Research for the 21st Century: Building Cultural Intelligence for a Complex World. This project will advance our knowledge of the complex cultural challenges facing 21st century Australia, and how these challenges can be addressed through engaged cultural research. It will promote cultural innovation by enabling public institutions to develop effective responses to the increasing complexity of their operating environments, especially in light of society's proliferating cultural diversity. The project will expand the national innovation system by building the capacity of cultural researchers (and humanities and social science researchers more generally) to conduct collaborative and interdisciplinary research that contributes to the solution of important social and cultural problems. Read moreRead less
InformationTechnology (IT) Audit Methodologies in the Australian Public Sector: Addressing Mandatory Requirements of International Standards. The primary benefit occurs in relation to National Research Priority 3: Frontier Technologies for Building and Transforming Australian Industries, notably Priority Goal 'Smart Information Use', as it will enable more sophisticated and accurate assessments of current IT audit methodologies. In turn, these improvements will enable more effective IT audits by ....InformationTechnology (IT) Audit Methodologies in the Australian Public Sector: Addressing Mandatory Requirements of International Standards. The primary benefit occurs in relation to National Research Priority 3: Frontier Technologies for Building and Transforming Australian Industries, notably Priority Goal 'Smart Information Use', as it will enable more sophisticated and accurate assessments of current IT audit methodologies. In turn, these improvements will enable more effective IT audits by government audit offices in Australia, bringing reduced risk and increased efficiency to organisations subject to audit, as well as increasing conformance with the new accounting and auditing standards. Furthermore, all Australian citizens, (the indirect clients of public sector audit services), will benefit from well-managed program-delivery systems.Read moreRead less
Linkage Infrastructure, Equipment And Facilities - Grant ID: LE0989700
Funder
Australian Research Council
Funding Amount
$175,000.00
Summary
The Australian Policy Online Full-Text Research Repository and Thematic Gateways. By bringing together the research outputs of over 160 member centres and institutes, as well as selected material from government and other sources, Australian Policy Online (APO) makes a significant contribution to the national research effort across all National Research Priorities - environmental sustainability, promoting and maintaining good health, frontier technologies and safeguarding Australia - and to the ....The Australian Policy Online Full-Text Research Repository and Thematic Gateways. By bringing together the research outputs of over 160 member centres and institutes, as well as selected material from government and other sources, Australian Policy Online (APO) makes a significant contribution to the national research effort across all National Research Priorities - environmental sustainability, promoting and maintaining good health, frontier technologies and safeguarding Australia - and to the development of well-informed public policy. This project will increase the value of APO by deepening its coverage of preventative health, planning and the environment, and citizenship; broadening its collection of research material; and offering new resources for researchers.Read moreRead less