Examining multi-level Information Technology (IT) project alignment in government services: the case of contracted employment services. Improved Information Technology (IT) alignment is essential for the delivery of government services within a complex public-private, inter-organisational environment. This project will investigate the extent to which well-aligned IT support systems contribute positively to the efficient and effective delivery of contracted employment services.
The impact of strategic alignment on IT outsourcing success in a complex service setting. Improved conceptual and methodological understanding of strategic alignment is essential for better IT outsourcing decisions. This research will improve the performance of Australian industry by investigating how strategically well aligned ITO investments can lead to improved performance and greater competitive advantage.
Evaluating regulatory initiatives directed at audit firms to improve audit quality. This project will provide evidence as to whether recent regulatory initiatives are improving the quality of audits and provide a comparison of benefits associated with audit firm inspections under differing regulatory schemes. It will inform discussion as to whether these initiatives overcome identified problems in audit quality of listed companies.
Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in pu ....Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in public and private organisations.Read moreRead less
The practice of accountability in Australian Indigenous corporations. As Australian Indigenous corporations are fundamental to economic participation and social provision in the nation’s Indigenous communities this project will contribute to increasing and sustaining social and economic participation in these communities. While there is a new Act governing Australian Indigenous corporations there has been little work to evaluate the implementation and implications of the Act. Therefore this pro ....The practice of accountability in Australian Indigenous corporations. As Australian Indigenous corporations are fundamental to economic participation and social provision in the nation’s Indigenous communities this project will contribute to increasing and sustaining social and economic participation in these communities. While there is a new Act governing Australian Indigenous corporations there has been little work to evaluate the implementation and implications of the Act. Therefore this project is timely and important. The fundamental question is how these organisations can both serve the needs of their local communities and meet broader accountability obligations expected of them. This issue is fundamental to the delivery of state funded services and benefits to Australian Aboriginal and Torres Strait Islander communities.Read moreRead less
Multi-level analysis of human resource management systems on hospital outcomes. This project explores the relationships among human resource management systems, perceived organisational support, trust-in-management and commitment of healthcare workers. The fundamental aim is to assist hospital managers to determine where to direct their efforts to have maximum impact upon staff and hospital performance.
Integrated Intelligent Decision Support for Field Design and Management of Census Operations in Australia. This project contributes to a more reliable and accurate measurement of the number and key characteristics of Australian people by supporting a more efficient and effective field design and management of the Census operations. As the Census provides a snapshot of Australia and is crucial to communities, private institutions and all levels of government in the planning of services and facili ....Integrated Intelligent Decision Support for Field Design and Management of Census Operations in Australia. This project contributes to a more reliable and accurate measurement of the number and key characteristics of Australian people by supporting a more efficient and effective field design and management of the Census operations. As the Census provides a snapshot of Australia and is crucial to communities, private institutions and all levels of government in the planning of services and facilities, this project not only addresses the research priority of smart information use, but also contributes to strengthening Australia's social and economic fabric. This project will also train highly qualified IT specialists critical to Australia's scientific and industrial development, thus increasing our competitiveness in information technology R&D.Read moreRead less
Gambling and Pathways into Homelessness. Does gambling contribute to homelessness in Australia? What aspects of gambling are most likely to contribute to the incidence of homelessness and how does this relate to other dimensions of addictive behaviour? This project examines the role of gambling as a trigger of homelessness through direct means such as evictions and loss of employment, as well as indirect pathways such as serving as a contributing to the incidence of domestic violence and famil ....Gambling and Pathways into Homelessness. Does gambling contribute to homelessness in Australia? What aspects of gambling are most likely to contribute to the incidence of homelessness and how does this relate to other dimensions of addictive behaviour? This project examines the role of gambling as a trigger of homelessness through direct means such as evictions and loss of employment, as well as indirect pathways such as serving as a contributing to the incidence of domestic violence and family breakdown. The research will examine what types of intervention - at what points in the pathway into homelessness - are likely be most effective. The research will lead to better policies and the enhanced delivery of services to this vulnerable population.Read moreRead less
Mining complex concurrency relationship patterns for dynamic customer/asset interaction modelling through novel industrial behaviour networks . This project will develop novel data mining algorithms to model the evolution of concurrency relationships between customers and assets. It will take into account multiple aspect factors for a business such as seasonality, government policy, and other external events, for making fast, accurate, and efficient business decisions.
Towards Resolution of Franchising Conflict. Franchising is a major sector in the Australian economy with annual turnover greater than $128 billion. Some 35% of franchisors report being involved in substantial disputes with franchisees. This project will investigate the causes of conflict in franchising relationships. Benefits will include a predictive model to identify where conflict is likely to occur in franchising conditions, thereby allowing participants the opportunity to address conflic ....Towards Resolution of Franchising Conflict. Franchising is a major sector in the Australian economy with annual turnover greater than $128 billion. Some 35% of franchisors report being involved in substantial disputes with franchisees. This project will investigate the causes of conflict in franchising relationships. Benefits will include a predictive model to identify where conflict is likely to occur in franchising conditions, thereby allowing participants the opportunity to address conflict before it escalates into dispute. Case studies and recommendations will inform participants and regulatory authorities so as to prevent conflict escalating. This will create a more 'level playing field' for participants and improve financial security for all stakeholders.Read moreRead less