Managing risk in community services. A preliminary study of the impacts of risk management on Victorian services and clients. Most older people and those with a disability or a mental illness now live in the community. They receive help from a vast range of community services, which are also expected to keep them safe, and their workers and the wider community safe. Risk management is now an important part of the work of all services and businesses involved in community care. This project will s ....Managing risk in community services. A preliminary study of the impacts of risk management on Victorian services and clients. Most older people and those with a disability or a mental illness now live in the community. They receive help from a vast range of community services, which are also expected to keep them safe, and their workers and the wider community safe. Risk management is now an important part of the work of all services and businesses involved in community care. This project will study the unforeseen impacts and costs of the new risk management, identify the problems, and explore the ways risk management can achieve its goals without reducing services and limiting the lives of the clients.Read moreRead less
Community Management of Human Services in the Quasi-market: A critical examination of management practices in government funded community service providers. Small community organisations providing human services in Australia are in crisis following introduction by governments of funding practices based on quasi-market constructs of 'purchasing' and 'contracting'. These organisations traditionally based their structure and practices on participation of, and accountability to, the local community. ....Community Management of Human Services in the Quasi-market: A critical examination of management practices in government funded community service providers. Small community organisations providing human services in Australia are in crisis following introduction by governments of funding practices based on quasi-market constructs of 'purchasing' and 'contracting'. These organisations traditionally based their structure and practices on participation of, and accountability to, the local community. Explicit positioning of government as "customer" fundamentally alters this relationship. The research partners are increasingly aware of the practical issues for community management committees attempting to mediate these changes. In this research the emergent structures and practices of community organisations will be critically examined, and their impact on service provision analysed, through qualitative methods and textual analysis.Read moreRead less
Building communities: managing public assets to provide social value. Local government facilities have a social value for the community beyond the immediate provision of service or amenity. However, this aspect is not generally considered in the formal planning and management of public facilities, which concentrate on economic considerations and community service needs. This project explores the links between public assets, their social value and community well-being. The research will provide a ....Building communities: managing public assets to provide social value. Local government facilities have a social value for the community beyond the immediate provision of service or amenity. However, this aspect is not generally considered in the formal planning and management of public facilities, which concentrate on economic considerations and community service needs. This project explores the links between public assets, their social value and community well-being. The research will provide a rationale, model, and set of indicators to assess social value for facilities, assisting local government decision-making, including regional and rural communities, and contribute to the development of meaningful long-term infrastructure and community plans.Read moreRead less
Maximising the contribution of NGOs in a new planning framework for community services provision. This interdisciplinary study will investigate how the contribution of NGOs in a new planning framework for community services can be maximised. This is important as the Friedman Results Accountability Planning Framework is being adopted in NSW for whole-of-government, cross-sector, regionalised planning. Using participatory action research, this first Australian study will test and develop the frame ....Maximising the contribution of NGOs in a new planning framework for community services provision. This interdisciplinary study will investigate how the contribution of NGOs in a new planning framework for community services can be maximised. This is important as the Friedman Results Accountability Planning Framework is being adopted in NSW for whole-of-government, cross-sector, regionalised planning. Using participatory action research, this first Australian study will test and develop the framework's capability to bring forward, value and fully utilise the knowledge of diverse communities and organisations. The research will open up possibilities not only for streamlining and delivering better human services but also for developing social capital with strong applications for social policy and local government.Read moreRead less
A Balanced Accountability Framework for Nonprofit Organizations. Government's increasing reliance on nonprofit organisations to deliver $7.8 billion in community services (40% increase over five years) has outstripped its current accountability frameworks. These frameworks emphasise nonprofit organisations' financial compliance with service agreements, rather than assess the quality of service provided, or ensure the most efficient and effective use of resources. This project will reconceptual ....A Balanced Accountability Framework for Nonprofit Organizations. Government's increasing reliance on nonprofit organisations to deliver $7.8 billion in community services (40% increase over five years) has outstripped its current accountability frameworks. These frameworks emphasise nonprofit organisations' financial compliance with service agreements, rather than assess the quality of service provided, or ensure the most efficient and effective use of resources. This project will reconceptualise and operationalise accountability in the context of those organisations which deliver community services on behalf of government, to enable more effective partnerships between government and nonprofit organisations in the delivery of community services.Read moreRead less
Creating Collaborative Advantage through Better Network Governance: A Comparative Study of New Institutions and Instruments. By harnessing the embedded resources of different government and service delivery organisations operating at community level, and by removing costly boundary problems between them, governments can address the needs of citizens in a more wholistic and flexible manner. But to do this in a coherent way it is necessary to develop new institutional rules and organisational proc ....Creating Collaborative Advantage through Better Network Governance: A Comparative Study of New Institutions and Instruments. By harnessing the embedded resources of different government and service delivery organisations operating at community level, and by removing costly boundary problems between them, governments can address the needs of citizens in a more wholistic and flexible manner. But to do this in a coherent way it is necessary to develop new institutional rules and organisational processes to allow agencies to collaborate without fear of reduced accountability or syphoning of public funds. The project will examine the structures and processes used in a selection of leading international cases in order to improve Australia's performance in gaining a collaborative advantage for citizens and agencies.Read moreRead less
Public-private partnerships as a solution to housing affordability problems: a case study of an inner urban development. Through a case study of an innovative inner city, medium density, low cost housing project, the characteristics of a public-private partnership will be described and analysed in many contexts. The financial, political and institutional impediments to the development of such ventures will be identified and broadened to a solution for other Australian municipalities. This will ....Public-private partnerships as a solution to housing affordability problems: a case study of an inner urban development. Through a case study of an innovative inner city, medium density, low cost housing project, the characteristics of a public-private partnership will be described and analysed in many contexts. The financial, political and institutional impediments to the development of such ventures will be identified and broadened to a solution for other Australian municipalities. This will be achieved by policy and process recommendations. The model will be used to provide a practical solution to low cost inner city housing, which to date has not been sustainably achieved in Australia.
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Managing medium density development: a municipal case study. There has been no applied, local government-focused research on medium-density residential development. This issue creates the most political and planning problems for many urban local governments in Australia. Using the case study municipality of Boroondara (Melbourne), the aim is to identify, explain and address the many problems associated with such development. This will advance our knowledge about the implications of medium densit ....Managing medium density development: a municipal case study. There has been no applied, local government-focused research on medium-density residential development. This issue creates the most political and planning problems for many urban local governments in Australia. Using the case study municipality of Boroondara (Melbourne), the aim is to identify, explain and address the many problems associated with such development. This will advance our knowledge about the implications of medium density housing for municipalities and thus enable the implementation of better management practices.Read moreRead less
Inner urban public housing redevelopment: a case study of the high rise estate at Kensington, Melbourne. Many of the old public housing estates in Australia require redevelopment, the first of these high rise towers now due for demolition in Melbourne. This project will trace the redevelopment process on one estate from conception to post-occupancy, analysing the financial, organisational, political and construction hurdles that had to be overcome. This analysis will serve as a comprehensive m ....Inner urban public housing redevelopment: a case study of the high rise estate at Kensington, Melbourne. Many of the old public housing estates in Australia require redevelopment, the first of these high rise towers now due for demolition in Melbourne. This project will trace the redevelopment process on one estate from conception to post-occupancy, analysing the financial, organisational, political and construction hurdles that had to be overcome. This analysis will serve as a comprehensive model for other imminent developments, particularly as a model for the incorporation of private sector development interests.
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The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained ....The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained over time. The study will also test whether self-management training improves employees' perceptions of their organisation's service culture and increases their willingness to provide appropriate customer service. The practical implications of such training interventions for Human Resource Management practices in service organisations will also be evaluated.Read moreRead less