Building economic development through psychosocial intervention. This project is the first study that reduces poverty and increases productivity in a post-conflict country by addressing the psychosocial problems that impede the capacity of a workforce to effectively learn and apply skills. Although conducted in Aceh, Indonesia, these findings may show how to reduce poverty in all countries affected by conflict.
Safe and unsafe workplace behaviour: the impact of organisational culture and climate. This APA(I) project involves a study of safety cultures of organizations and safety climates of workgroups. It will develop and trial safety interventions derived from an understanding of the normative and individual psychological contracts of safety. It is hypothesized that such contracts will impact on safety behaviors and injury rate. The project will be conducted in collaboration with Kmart and KAAL (A ....Safe and unsafe workplace behaviour: the impact of organisational culture and climate. This APA(I) project involves a study of safety cultures of organizations and safety climates of workgroups. It will develop and trial safety interventions derived from an understanding of the normative and individual psychological contracts of safety. It is hypothesized that such contracts will impact on safety behaviors and injury rate. The project will be conducted in collaboration with Kmart and KAAL (Alcoa) who experience very different levels of risk. The ultimate aim is to develop a better understanding of the complex human systems which impact on safety behaviors and injury rates in organizations.Read moreRead less
Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
Helping retail employees deal with threatening situations at work: Coping with acute and chronic stressors. This research will develop best practice protocols in the retail sector for employee training in handling and responding to difficult customers and stressful and traumatic incidents. In addition, this research proposes to develop best practice protocols for employer responding and for assessment and treatment of employees in the retail sector. The national benefit will be a healthier, happ ....Helping retail employees deal with threatening situations at work: Coping with acute and chronic stressors. This research will develop best practice protocols in the retail sector for employee training in handling and responding to difficult customers and stressful and traumatic incidents. In addition, this research proposes to develop best practice protocols for employer responding and for assessment and treatment of employees in the retail sector. The national benefit will be a healthier, happier and more productive retail sector workforce. The results are likely to be applicable to other sectors of the Australian workforce and thus have broad national/community benefits.Read moreRead less
Mindfulness-based emotional intelligence training: Evaluating its efficacy and mechanisms of change. Police officers often experience high levels of stress, low levels of morale and quality of work life, and high levels of health, alcohol, and family problems. We will evaluate the impact of an emotional intelligence program on improving well-being and workplace effectiveness. We will also investigate the mechanisms by which the intervention works. Ultimately, our basic goal is to understand how ....Mindfulness-based emotional intelligence training: Evaluating its efficacy and mechanisms of change. Police officers often experience high levels of stress, low levels of morale and quality of work life, and high levels of health, alcohol, and family problems. We will evaluate the impact of an emotional intelligence program on improving well-being and workplace effectiveness. We will also investigate the mechanisms by which the intervention works. Ultimately, our basic goal is to understand how human suffering can be reduced and our applied goal is to empower the NSW police to improve their own health and well-being.Read moreRead less
Newcomer socialisation: Examining the processes predicting changes in organisational identification over time. The project examines factors that maximise the retention of new employees and optimise their well-being. It seeks to understand factors in the organisational socialisation process that lead to an increase in organisational identification and an optimal utilisation of employees' skills and capacities. The project contributes to efforts designed to promote and maintain good health and str ....Newcomer socialisation: Examining the processes predicting changes in organisational identification over time. The project examines factors that maximise the retention of new employees and optimise their well-being. It seeks to understand factors in the organisational socialisation process that lead to an increase in organisational identification and an optimal utilisation of employees' skills and capacities. The project contributes to efforts designed to promote and maintain good health and strenghten Australia's social and economic fabric. Read moreRead less
Promoting high-performing multidisciplinary health care teams: An examination of the antecedents and consequences of psychological safety. Australian health care services are faced with an increasing burden of complex disease and changing demographics which require identification of new models of care. By promoting effective teams, this research aims to empower both organisations and their employees to contribute to a process of continuous improvement that identifies best-practice solutions for ....Promoting high-performing multidisciplinary health care teams: An examination of the antecedents and consequences of psychological safety. Australian health care services are faced with an increasing burden of complex disease and changing demographics which require identification of new models of care. By promoting effective teams, this research aims to empower both organisations and their employees to contribute to a process of continuous improvement that identifies best-practice solutions for all Australian hospitals. Overall, findings will help strengthen Australia's social and economic fabric by providing reliable and valid research evidence regarding ways to promote effective health care teams.Read moreRead less
Burnt out and worn out or engaged and energised? Exploring the antecedents and consequences of burnout and engagement in drug-treatment specialists. This project will have significant social benefits in regard to the health and well being of workers in the health and human services sector. The results and outcomes of this project will contribute to the National Research Priority of "Promoting and Maintaining Good Health" by (1) contributing to the design of workplace interventions to facilitate ....Burnt out and worn out or engaged and energised? Exploring the antecedents and consequences of burnout and engagement in drug-treatment specialists. This project will have significant social benefits in regard to the health and well being of workers in the health and human services sector. The results and outcomes of this project will contribute to the National Research Priority of "Promoting and Maintaining Good Health" by (1) contributing to the design of workplace interventions to facilitate health and wellbeing in the workplace, (2) contributing to the policies designed to address problems with worker retention in the AOD workforce, and (3) contributing to the development of strategies and interventions which are likely to benefit a key disadvantage group - individuals with alcohol or other drug problems.Read moreRead less
The role of supervisors in managing psychosocial risk factors in the workplace: Implications for employee health and organisational effectiveness. This research aims to increase the capacity of Australian employers to identify and manage psychosocial risk factors in the workplace. By promoting a continuous improvement approach to occupational stress management, negative outcomes for employers will be reduced, in terms of absenteeism, turnover, and associated losses in productivity. By making b ....The role of supervisors in managing psychosocial risk factors in the workplace: Implications for employee health and organisational effectiveness. This research aims to increase the capacity of Australian employers to identify and manage psychosocial risk factors in the workplace. By promoting a continuous improvement approach to occupational stress management, negative outcomes for employers will be reduced, in terms of absenteeism, turnover, and associated losses in productivity. By making business operators more robust to work-related stressors, their need to react to critical stress-related incidents will be lessened and government resources will not be lost as a result of processing claims. In terms of social benefits, this research aims to enhance the quality of working life for employees.Read moreRead less
Motivating Employee Proactivity by Redesigning the Work Context. Self-starting and innovative employees are increasingly important in today's decentralised organisations. The central question investigated in this project via a longitudinal research design is how organisations can facilitate this type of proactive behavior amongst employees. The project also investigates the nature of employee proactivity (e.g. how it differs from other behaviors), and its consequences for employee performance, i ....Motivating Employee Proactivity by Redesigning the Work Context. Self-starting and innovative employees are increasingly important in today's decentralised organisations. The central question investigated in this project via a longitudinal research design is how organisations can facilitate this type of proactive behavior amongst employees. The project also investigates the nature of employee proactivity (e.g. how it differs from other behaviors), and its consequences for employee performance, innovation, and mental health. The project is significant because it focuses on how to promote behaviors that have often been neglected in research.Read moreRead less