A Protocol for Customer Relationship Management Implementation and Evaluation. In 2001, companies worldwide invested US$20 billion (US$125 billion by 2004) in Customer Relationship Management (CRM). Despite the magnitude of this investment, the general consensus among practitioners is that most CRM systems have failed to live up to expectations. This is somewhat alarming, given that the theoretical underpinnings of relationship management are both well developed and intuitively sound. This pr ....A Protocol for Customer Relationship Management Implementation and Evaluation. In 2001, companies worldwide invested US$20 billion (US$125 billion by 2004) in Customer Relationship Management (CRM). Despite the magnitude of this investment, the general consensus among practitioners is that most CRM systems have failed to live up to expectations. This is somewhat alarming, given that the theoretical underpinnings of relationship management are both well developed and intuitively sound. This project investigates the contradiction between relationship theory and CRM practice. It will identify and synthesise critical factors in the success or failure of attempts to implement CRM as a preliminary stage to developing a protocol for successful CRM implementation and evaluation.Read moreRead less
A Framework for Software Component Conformance Testing. This research aims to establish a framework - a method, set of tools and business process - within which Commercial-off-the-shelf (COTS) software components can be tested for conformance to client user requirements. There currently exists no general method for validating COTS components without access to source code. We will ?wrap? components in human readable and executable requirements specifications that will be the basis for: client/s ....A Framework for Software Component Conformance Testing. This research aims to establish a framework - a method, set of tools and business process - within which Commercial-off-the-shelf (COTS) software components can be tested for conformance to client user requirements. There currently exists no general method for validating COTS components without access to source code. We will ?wrap? components in human readable and executable requirements specifications that will be the basis for: client/supplier negotiation about component functionality; generating conformance test cases; documentation for integration testing; advertising component capabilities. Outcome: a universally applicable component conformance framework directly beneficial to SMEs, and supporting the development of a robust component marketplace.Read moreRead less
Developing a Scalable Infrastructure for Embedded E-Security Incorporating Cryptography and Biometric Authentication. A fundamental flaw in existing embedded e-security technologies is their cryptography-plus-PIN-number infrastructure. This has generated security concerns that have proved a major obstacle to the growth of e-commerce, presently a relatively poor 2% of market share. We aim to design a new infrastructure that can solve this security problem by incorporating cryptography and biomet ....Developing a Scalable Infrastructure for Embedded E-Security Incorporating Cryptography and Biometric Authentication. A fundamental flaw in existing embedded e-security technologies is their cryptography-plus-PIN-number infrastructure. This has generated security concerns that have proved a major obstacle to the growth of e-commerce, presently a relatively poor 2% of market share. We aim to design a new infrastructure that can solve this security problem by incorporating cryptography and biometric authentication into a computing resource limited embedded e-security system. The outcomes of this project will be a set of new cryptosystems, new biometrics processing schemes and new onboard resource allocation schemes that will form the basis for the next generation of embedded systems.Read moreRead less
Capacity building and social enterprise: Individual and organisational transformation in transitional labour market programs. This research will produce new knowledge about the sustainability of social enterprise based transitional labour market programs, and contribute to the development of such programs nationally and internationally. The study of the factors that shape the success, or otherwise, of the most vulnerable, marginalised young people's involvement in these programs will contribute ....Capacity building and social enterprise: Individual and organisational transformation in transitional labour market programs. This research will produce new knowledge about the sustainability of social enterprise based transitional labour market programs, and contribute to the development of such programs nationally and internationally. The study of the factors that shape the success, or otherwise, of the most vulnerable, marginalised young people's involvement in these programs will contribute new knowledge about young people's transitions into labour markets. Together, these innovative understandings of social enterprise, marginalisation and social inclusion/transition will make significant contributions to the National Research Priority goals strengthening Australia's social and economic fabric and promoting an innovation culture and economy.Read moreRead less
Human-animal relationships in zoos: Optimising animal and visitor experiences. Extensive research on human-animal relationships in agricultural and domestic settings shows that human-animal interaction affects animal behaviour and welfare, which in turn affect human attitudes to animals. As conservation and welfare organisations, zoos aim to provide visitors with opportunities to closely interact with animals to improve visitor experience and conservation outcomes, whilst maintaining good animal ....Human-animal relationships in zoos: Optimising animal and visitor experiences. Extensive research on human-animal relationships in agricultural and domestic settings shows that human-animal interaction affects animal behaviour and welfare, which in turn affect human attitudes to animals. As conservation and welfare organisations, zoos aim to provide visitors with opportunities to closely interact with animals to improve visitor experience and conservation outcomes, whilst maintaining good animal welfare. Some visitor interactions may be stressful for some animals creating conflict between animal welfare and visitor experience. By determining visitor effects, this project aims to provide zoos with practical animal management and educational strategies to optimise both animal welfare and visitor experience.Read moreRead less
Designing Human Resource Practices that Promote the Retention of Volunteers. This project aims to examine the effects of human resources practices on the attraction and retention of high-quality volunteers. Volunteers provide essential health and educational services to the Australian population, which makes it important for non-profit organisations to develop effective human resource practices that attract and retain the best people. However, non-profit organisations often struggle to attract a ....Designing Human Resource Practices that Promote the Retention of Volunteers. This project aims to examine the effects of human resources practices on the attraction and retention of high-quality volunteers. Volunteers provide essential health and educational services to the Australian population, which makes it important for non-profit organisations to develop effective human resource practices that attract and retain the best people. However, non-profit organisations often struggle to attract and retain a sufficient number of volunteers. This project will examine the effects of three human resource practices on the thriving and organisational attachment of volunteers using theories of motivation and retention. This knowledge is intended to help governments and non-profit organisations improve on policies and procedures to manage Australia’s volunteer workforce sustainably.Read moreRead less
Testing trade mark law's image of the consumer. An effective trade mark law is vital both to protect consumers and to allow businesses to build brand recognition. This project seeks to put Australian trade mark law on a firmer empirical footing by bringing together experts from psychology, law and marketing to test the law’s assumptions against actual consumer responses.
Continuous combinatorial order processing In financial markets. This project aims to develop an order processing capability that eliminates execution risk underlying portfolio rebalancing in financial markets. The proposed market design is expected to lower transaction costs for investors, lower funding costs for firms and governments and enhance liquidity in markets that are naturally thin. The market design is expected to have a significant impact on an economy like Australia’s, which through ....Continuous combinatorial order processing In financial markets. This project aims to develop an order processing capability that eliminates execution risk underlying portfolio rebalancing in financial markets. The proposed market design is expected to lower transaction costs for investors, lower funding costs for firms and governments and enhance liquidity in markets that are naturally thin. The market design is expected to have a significant impact on an economy like Australia’s, which through its superannuation savings system depends on well-operating financial markets for savings and investments. The project is expected to result in lower costs of funding for firms and government, benefitting employment and the enhancement of Australia’s expertise in fintech and its capacity to export cutting-edge financial information technology. Read moreRead less
Next generation front projection screens. Consumer electronics is a huge international market and home theatre is one of the most rapidly growing sectors. A critical part of the home theatre system is the projection screen, an area of technology that has seen only incremental development over the last fifty years, or so. In this project we will take some advanced design concepts developed at the University of Melbourne for laser technology and adapt them to the development of novel approaches to ....Next generation front projection screens. Consumer electronics is a huge international market and home theatre is one of the most rapidly growing sectors. A critical part of the home theatre system is the projection screen, an area of technology that has seen only incremental development over the last fifty years, or so. In this project we will take some advanced design concepts developed at the University of Melbourne for laser technology and adapt them to the development of novel approaches to improving the brightness and resolution of projection screens. The project will look at the design process and address the manufacturing challenges for novel projection screen technology.Read moreRead less
Defining, measuring and assessing entrepreneurial capacity: theory building from Australian experience. Australia is recognised worldwide for its research excellence, but does not have a strong track record in converting the knowledge generated by its research activities into tangible benefits. Many sources have attributed it to a lack of ?entrepreneurial capacity? - the skills sets required to convert ideas into businesses. This project aims to examine that skill set in detail, identify its mo ....Defining, measuring and assessing entrepreneurial capacity: theory building from Australian experience. Australia is recognised worldwide for its research excellence, but does not have a strong track record in converting the knowledge generated by its research activities into tangible benefits. Many sources have attributed it to a lack of ?entrepreneurial capacity? - the skills sets required to convert ideas into businesses. This project aims to examine that skill set in detail, identify its most significant components and assess the extent to which they are present in new ventures. This information will be made available to businesses, educators, research institutions and other stakeholders to address the skills gap and increase Australia's overall entrepreneurial capacity.Read moreRead less