Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing servi ....Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing services in Australia and builds on comparable work done in the United Kingdom and America. The knowledge generated will inform innovation in public housing services, housing policy debates and emerging programs designed to integrate housing with other human services.Read moreRead less
Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this stud ....Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this study will explore their impact upon the hospital system. Evidence-based strategies are needed to improve the accountability of service providers and regulators. Social and economic benefits flow from empowering patients and from improving hospital performance.Read moreRead less
Engaged Government: A study of government-community engagement for regional outcomes. The devolution of government business to regional government/community partnerships, coupled with the call for greater policy coherence, is challenging all levels of government and communities to collaborate in new ways to deliver regional outcomes. There is little empirical research to guide public managers in determining best value arrangements and strategic investments for building a region's 'collaborative ....Engaged Government: A study of government-community engagement for regional outcomes. The devolution of government business to regional government/community partnerships, coupled with the call for greater policy coherence, is challenging all levels of government and communities to collaborate in new ways to deliver regional outcomes. There is little empirical research to guide public managers in determining best value arrangements and strategic investments for building a region's 'collaborative advantage'. This project will examine the conditions (strategic, structural and procedural) under which multi-sectoral collaboration can deliver policy coherence and positive regional outcomes and identify the costs, benefits, trade-offs and capacities associated with effective multi-sectoral collaboration.
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Community consultation and the hard to reach. Local government, social profiling and civic infrastructure. This study offers conceptual insights into reasons for non-participation in local government consultation, drawing on critical policy analysis and debates on governance and democratic capacity. The collaboration of 7 local councils and the VLGA enable the development of a transferable, generally viable framework linking: (i) sophisticated demographic profiles (ii) types of communication me ....Community consultation and the hard to reach. Local government, social profiling and civic infrastructure. This study offers conceptual insights into reasons for non-participation in local government consultation, drawing on critical policy analysis and debates on governance and democratic capacity. The collaboration of 7 local councils and the VLGA enable the development of a transferable, generally viable framework linking: (i) sophisticated demographic profiles (ii) types of communication media on a continuum of intensity (face to face, telephone/mail survey, email/Internet); (iii) issues on which residents wish to be consulted; and (iv) implications for civic infrastructure. Outcomes will benefit councils and Victorian citizens by providing an innovative, practically applicable framework for policy implementation using consultative processes.Read moreRead less
Reconceptualising partnership: new options for effective partnerships between State governments and the third sector in employment services in Australia. The rapid devolution of employment services from the Commonwealth Employment Service to a model of contracted Job Network agencies assumes effective partnerships between Commonwealth, State, third sector and private organizations. Recent research suggests this is not the case. Furthermore, the industry partner, SACOSS, argues that the disparate ....Reconceptualising partnership: new options for effective partnerships between State governments and the third sector in employment services in Australia. The rapid devolution of employment services from the Commonwealth Employment Service to a model of contracted Job Network agencies assumes effective partnerships between Commonwealth, State, third sector and private organizations. Recent research suggests this is not the case. Furthermore, the industry partner, SACOSS, argues that the disparate requirements of Australian States in addressing local circumstances and diverse needs of disadvantaged jobseekers have not been met. This collaborative project will use network analysis methodology to assess alternative models of governance and identify best options for effective State/third sector partnerships that promote efficient and equitable labour markets.Read moreRead less
An investigation of the declining supply of school principals in Australia. Leadership is critical when reforming schools for new knowledge economies. Yet international and Australian anecdotal evidence suggests a declining supply of applicants for school leadership. This study investigates the existence, extent and nature of, and explanations for, this paradox across three states and all education systems against international trends. Its unique contribution lies in its focus on (i) interaction ....An investigation of the declining supply of school principals in Australia. Leadership is critical when reforming schools for new knowledge economies. Yet international and Australian anecdotal evidence suggests a declining supply of applicants for school leadership. This study investigates the existence, extent and nature of, and explanations for, this paradox across three states and all education systems against international trends. Its unique contribution lies in its focus on (i) interactions between institutional structures, cultures and professional identity,(ii) context and location, (iii) the interplay of gender, race and ethnic difference. Innovative research methods, both qualitative and quantitative, will produce evidence to inform policy development on principal recruitment, selection, induction and professional development.Read moreRead less
Futile treatment at the end of life: legal, policy, sociological and economic perspectives. This project explores why and how often doctors provide treatment they believe will not benefit a patient. The project will help us to avoid harm to patients and their families caused by burdensome and unnecessary treatment, and ensure that limited community health resources are spent wisely.
Maximising the contribution of NGOs in a new planning framework for community services provision. This interdisciplinary study will investigate how the contribution of NGOs in a new planning framework for community services can be maximised. This is important as the Friedman Results Accountability Planning Framework is being adopted in NSW for whole-of-government, cross-sector, regionalised planning. Using participatory action research, this first Australian study will test and develop the frame ....Maximising the contribution of NGOs in a new planning framework for community services provision. This interdisciplinary study will investigate how the contribution of NGOs in a new planning framework for community services can be maximised. This is important as the Friedman Results Accountability Planning Framework is being adopted in NSW for whole-of-government, cross-sector, regionalised planning. Using participatory action research, this first Australian study will test and develop the framework's capability to bring forward, value and fully utilise the knowledge of diverse communities and organisations. The research will open up possibilities not only for streamlining and delivering better human services but also for developing social capital with strong applications for social policy and local government.Read moreRead less
Exploring new opportunities for Local Government to facilitate innovative partnership options that link social, economic and employment development. The project seeks to formulate an expanded role for Australian Local Government in light of OECD debates on localism in the formation of partnerships for economic, employment and social development. It will redress the under-utilisation of Local Government's specific knowledge and resources that could facilitate economic, employment and social devel ....Exploring new opportunities for Local Government to facilitate innovative partnership options that link social, economic and employment development. The project seeks to formulate an expanded role for Australian Local Government in light of OECD debates on localism in the formation of partnerships for economic, employment and social development. It will redress the under-utilisation of Local Government's specific knowledge and resources that could facilitate economic, employment and social development, particularly in disadvantaged communities. In addition to the theoretical and practical knowledge gained regarding localism and partnerships, which has immediate community benefit, it is expected that the project's outcomes will have the potential to be transferable to other Local Government jurisdictions in Australia and hence be of national benefit. Read moreRead less
Health insurance design: choices, consumer behavior and policy challenges . Rising health costs is a global challenge. Creating an efficient health insurance system is a key policy concern in all developed countries. This project aims to study choices, consumer behaviors, and policy challenges in two health insurance markets: Australian private health insurance (PHI) and US Medicare prescription drug insurance.
Expected outcomes include new evidence needed to develop a new framework for PHI, ne ....Health insurance design: choices, consumer behavior and policy challenges . Rising health costs is a global challenge. Creating an efficient health insurance system is a key policy concern in all developed countries. This project aims to study choices, consumer behaviors, and policy challenges in two health insurance markets: Australian private health insurance (PHI) and US Medicare prescription drug insurance.
Expected outcomes include new evidence needed to develop a new framework for PHI, new knowledge on how consumers respond to complex pricing structures, and new policy proposals to improve the overall efficiency of the health system. The research will benefit the re-design of PHI and the health system to improve Australians’ health while saving health costs.
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