An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty. Attracting and retaining loyal customers is central to the economic viability of organisations. Yet, scholars have not resolved how to define brand loyalty, what contributes to brand loyalty for different services, products and industries over time nor the appropriate application of brand loyalty measures in different contexts. Current conceptualisations overlook the role of emotion and its relations ....An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty. Attracting and retaining loyal customers is central to the economic viability of organisations. Yet, scholars have not resolved how to define brand loyalty, what contributes to brand loyalty for different services, products and industries over time nor the appropriate application of brand loyalty measures in different contexts. Current conceptualisations overlook the role of emotion and its relationship with the other dimensions of brand loyalty. The proposed project will be the first application of a prototype approach and one of the few studies to use quantitative longitudinal research techniques to further understanding of what brand loyalty is and how it develops.Read moreRead less
Understanding employee-employer relationships during bridge employment: A psychological contract perspective. Bridge employment (paid employment after retirement from a career job) has several advantages for the individual (financial benefits, feeling of social connectedness, sense of accomplishment), employing organisations (access to experienced and skilled workers), and the government (lower burden on pension and benefits schemes). The proposed research will study the employee-employer relati ....Understanding employee-employer relationships during bridge employment: A psychological contract perspective. Bridge employment (paid employment after retirement from a career job) has several advantages for the individual (financial benefits, feeling of social connectedness, sense of accomplishment), employing organisations (access to experienced and skilled workers), and the government (lower burden on pension and benefits schemes). The proposed research will study the employee-employer relationship in bridge employment, with a focus on their perceptions of mutual obligationsin form of the psychological contract. An understanding of the psychological contract will make it more likely that the employment relationship fulfils the needs of the employees and employers and leads to a more successful bridge employment relationship.Read moreRead less
Psychological User Profiling in the Telecommunications Industry. Recording user behaviour allows businesses to learn about their customers. This is particularly important in telecommunications, since the core business involves a large number of users who vary considerably from one another. This project combines psychological insights with modern statistical methods to develop a psychologically plausible user profiling framework, accounting for the idiosyncratic usage patterns of customers, and t ....Psychological User Profiling in the Telecommunications Industry. Recording user behaviour allows businesses to learn about their customers. This is particularly important in telecommunications, since the core business involves a large number of users who vary considerably from one another. This project combines psychological insights with modern statistical methods to develop a psychologically plausible user profiling framework, accounting for the idiosyncratic usage patterns of customers, and the way in which they change over time. The profiles will be tied to marketing prospects through interviews and surveys. Applied benefits include the ability to predict, understand and act upon user behaviour. The project also adds substantially to theories of memory, individual differences and decision-making.Read moreRead less
Developing and evaluating a theoretically grounded novice driver education program incorporating simulators. Australian young drivers are 13 per cent of the population but account for nearly a quarter of road deaths. This project aims to develop a research informed, theory-driven education intervention that includes a simulator component to improve their driving skills and attitudes. A process and outcome evaluation aims to assess the effectiveness of the training including the impact on how ind ....Developing and evaluating a theoretically grounded novice driver education program incorporating simulators. Australian young drivers are 13 per cent of the population but account for nearly a quarter of road deaths. This project aims to develop a research informed, theory-driven education intervention that includes a simulator component to improve their driving skills and attitudes. A process and outcome evaluation aims to assess the effectiveness of the training including the impact on how individuals learn to drive, changes in skill and attitudes as well as the influence on crashes and offences. It is intended that a second parallel study will adapt the intervention for Indigenous Australians and examine the effectiveness of this adaptation.Read moreRead less
Testing a Multi-level Theory of Emotion in Organisations. Affective moods and emotions at work are now recognised internationally as important determinants of employee attitudes and behaviours at work, including job satisfaction, turnover, and performance. This collaborative project involves research teams in Australia and the United States, and entails three studies of the role of emotions in organisations. Based on experience-sampling methods, where participants report real-time data using ha ....Testing a Multi-level Theory of Emotion in Organisations. Affective moods and emotions at work are now recognised internationally as important determinants of employee attitudes and behaviours at work, including job satisfaction, turnover, and performance. This collaborative project involves research teams in Australia and the United States, and entails three studies of the role of emotions in organisations. Based on experience-sampling methods, where participants report real-time data using hand-held computers, the studies span within-person, between-persons, leadership, group, and organisational levels of analysis. The project also extends previous research by studying organisations as a source of depletion of regulatory resources that limit employees' potential to perform to their ability.Read moreRead less
Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
Integrity, Leadership and Behaviour in Organisations. Recent high profile corporate scandals such as those involving Enron and HIH have demonstrated how important it is for leaders and managers to demonstrate integrity in their actions. However, organisational researchers have struggled to reach agreement on the qualities of character and behaviour that define integrity. This work draws on work in the philosophical tradition to propose a new multidimensional conceptualisation of leader integri ....Integrity, Leadership and Behaviour in Organisations. Recent high profile corporate scandals such as those involving Enron and HIH have demonstrated how important it is for leaders and managers to demonstrate integrity in their actions. However, organisational researchers have struggled to reach agreement on the qualities of character and behaviour that define integrity. This work draws on work in the philosophical tradition to propose a new multidimensional conceptualisation of leader integrity and to develop a measurement instrument for its assessment. The influence of leader integrity on the behaviour of leaders and subordinates is explored, and a program aimed at enhancing integrity in organisational leadership developed and trialled.Read moreRead less
Increasing the effectiveness of remote and cross-cultural collaborations in organisations. Minerals, oil and gas exports dominate the Australian economy, and the effective organisation and management of collaborative work spanning remote, dispersed, environmentally fragile and culturally sensitive locations in this industry is a key challenge. Findings will provide insight into the systems, processes, and skills that are required to collaborate in these domains, improving international competiti ....Increasing the effectiveness of remote and cross-cultural collaborations in organisations. Minerals, oil and gas exports dominate the Australian economy, and the effective organisation and management of collaborative work spanning remote, dispersed, environmentally fragile and culturally sensitive locations in this industry is a key challenge. Findings will provide insight into the systems, processes, and skills that are required to collaborate in these domains, improving international competitiveness and global impact. Extensive efforts to interpret, synthesize and disseminate findings for scholars and non-scientists will also help inform educational agendas within industry and higher education to better prepare future collaborators.Read moreRead less
Parenting in an unsteady world across nations. Overinvolved and overcontrolling parenting seems to be on the rise as families are confronted with an unsteady world. This project aims to investigate how overparenting affects youth's achievements and well-being as they transition out of secondary school, and will isolate societal and cultural determinants of overparenting. This project will generate new knowledge on family influences on youth's progress, and will substantially contribute to an exi ....Parenting in an unsteady world across nations. Overinvolved and overcontrolling parenting seems to be on the rise as families are confronted with an unsteady world. This project aims to investigate how overparenting affects youth's achievements and well-being as they transition out of secondary school, and will isolate societal and cultural determinants of overparenting. This project will generate new knowledge on family influences on youth's progress, and will substantially contribute to an existing multinational study to identify macro social-cultural determinants of overcontrolling parenting. Expected outcomes are the generation of new knowledge relevant to family policy and practice within Australia, growth in cross-national collaborations, and new theories and methods.Read moreRead less
The Disproportionate Impact of Negative Contact on Category Salience and Prejudice: Explaining Why Intergroup Interactions Can Be Harmful. The social psychological literature suggests that face-to-face interactions between people of rival groups will reduce mutual prejudice and discrimination. The present research tests the novel prediction that negative face-to-face interactions have a greater probability of worsening broad intergroup relations than positive face-to-face interactions have of im ....The Disproportionate Impact of Negative Contact on Category Salience and Prejudice: Explaining Why Intergroup Interactions Can Be Harmful. The social psychological literature suggests that face-to-face interactions between people of rival groups will reduce mutual prejudice and discrimination. The present research tests the novel prediction that negative face-to-face interactions have a greater probability of worsening broad intergroup relations than positive face-to-face interactions have of improving them. The research will benefit Australia by (a) explaining why intergroup conflict continues to be a key social issue in multicultural Australia despite increased intergroup interactions and by (b) informing policy makers about the social conditions that result in more conflicting intergroup relations as well as the social conditions that result in more harmonious relations.Read moreRead less