A performance measurement framework for IT service management to improve crucial IT infrastructure in private and public sector organisations. Queensland Health and itSMF recognise there is a need to transform the crucial IT infrastructure of Australian industries by disseminating frontier technologies such as ITIL. This project addresses the complex interactions of benefits, performance metrics and methods to enable CIOs and IT service managers to measure and realise the benefits of improved IT ....A performance measurement framework for IT service management to improve crucial IT infrastructure in private and public sector organisations. Queensland Health and itSMF recognise there is a need to transform the crucial IT infrastructure of Australian industries by disseminating frontier technologies such as ITIL. This project addresses the complex interactions of benefits, performance metrics and methods to enable CIOs and IT service managers to measure and realise the benefits of improved IT service management. The outcomes of this project will compel organisations to implement practices and processes that significantly reduce risks. The large public and private investment in IT infrastructure will be more wisely managed and maintained and Australian organisations will benefit through more effective use of productivity-enhancing technology.Read moreRead less
Special Research Initiatives - Grant ID: SR0354693
Funder
Australian Research Council
Funding Amount
$10,000.00
Summary
Australian e-Research Grid. The e-Research Grid program will research and implement core Grid technologies on APAC and partner's deployed HPC resources, to underpin a broad range of Australian research. The computer science CIs will form collaborative links with international programs, adapting developments to local circumstances. The applications-domain CIs will leverage those into their scientific simulations and databases, using grid integrative techniques and portals. Many CIs participate in ....Australian e-Research Grid. The e-Research Grid program will research and implement core Grid technologies on APAC and partner's deployed HPC resources, to underpin a broad range of Australian research. The computer science CIs will form collaborative links with international programs, adapting developments to local circumstances. The applications-domain CIs will leverage those into their scientific simulations and databases, using grid integrative techniques and portals. Many CIs participate in other RNs linking to their motivating applications, enhancing prospects for research and integration. They participate in the APAC Grid program, leveraging 75 HPC staff nationally. A key aim is interoperability with "real-world Grids": eg e-learning & e-health programs.Read moreRead less
Web Services Reputation Management. This project directly supports the National Research Priority 4: Safeguarding Australia. More specifically, it aims at creating mechanisms that will make it more difficult to use the Internet as a platform for launching attacks against the business processes of Australian organisations that provide and consume Web services. At the same time this will stimulate the establishment of high quality WS markets. As direct social benefit of this research, Australian o ....Web Services Reputation Management. This project directly supports the National Research Priority 4: Safeguarding Australia. More specifically, it aims at creating mechanisms that will make it more difficult to use the Internet as a platform for launching attacks against the business processes of Australian organisations that provide and consume Web services. At the same time this will stimulate the establishment of high quality WS markets. As direct social benefit of this research, Australian organisations will be able to integrate the best quality Web services as part of their business processes, and thereby avoid being negatively impacted by low quality and deceptive Web services. Read moreRead less