Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to pr ....Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to property and persons. Such practices should result in stress reduction among consumers and front-line employees, thereby lowering society's healthcare costs and improving citizens' overall quality of life. Since the research examines how customer rage varies across East-West cultures, the results will also have significant international impact. Read moreRead less
Healing the Achilles Heel: the Politics of China's Banking Reform since 1997. China's rapid economic growth and gradual integration with the international system, in particular the increasingly strong economic links between Australia and China, means Australia now has a big stake in China's financial and economic stability, especially under the current global financial crisis. By examining the path and process of China's banking and regulatory reform, this project will significantly enhance our ....Healing the Achilles Heel: the Politics of China's Banking Reform since 1997. China's rapid economic growth and gradual integration with the international system, in particular the increasingly strong economic links between Australia and China, means Australia now has a big stake in China's financial and economic stability, especially under the current global financial crisis. By examining the path and process of China's banking and regulatory reform, this project will significantly enhance our capacity to interpret macroeconomic and financial development in China, to support our commitment to states in the Asia Pacific region that are dealing with economic reforms and transition, and more importantly, to exert influence on the desired direction of change in China through engagement with the Chinese polity.Read moreRead less
Special Research Initiatives - Grant ID: SR0354509
Funder
Australian Research Council
Funding Amount
$20,000.00
Summary
China's Asia-Pacific Century: Enhancing Australia's Engagement. The emerging regional economic sphere of China, Taiwan and Hong Kong, encompassing close to a quarter of humankind, is fast becoming one of the world's two major powerhouses--and a potential locus for international conflict. Australia contains a very large and robust field of hundreds of modern China specialists--as many as all of Europe--but we are very spread out geographically and divided among twenty disciplines. There is a pate ....China's Asia-Pacific Century: Enhancing Australia's Engagement. The emerging regional economic sphere of China, Taiwan and Hong Kong, encompassing close to a quarter of humankind, is fast becoming one of the world's two major powerhouses--and a potential locus for international conflict. Australia contains a very large and robust field of hundreds of modern China specialists--as many as all of Europe--but we are very spread out geographically and divided among twenty disciplines. There is a patent, felt need for concerted, collaborative, multi-disciplinary research and analysis, as a wide range of important potential synergies exist.Read moreRead less