Strategic Service Innovation: The Role of Heterogeneity in Substantive and Dynamic Capabilities. This project will provide Australian companies with the tools to conduct a services capabilities audit. This tool will allow them to identify substantive and dynamic service capabilities that they must strengthen or acquire, in order to remain competitive in domestic and global markets, where consumers increasingly differentiate between organisations by value-adding services that they offer. Austral ....Strategic Service Innovation: The Role of Heterogeneity in Substantive and Dynamic Capabilities. This project will provide Australian companies with the tools to conduct a services capabilities audit. This tool will allow them to identify substantive and dynamic service capabilities that they must strengthen or acquire, in order to remain competitive in domestic and global markets, where consumers increasingly differentiate between organisations by value-adding services that they offer. Australia imports over $40Bn worth of services each year. This project has the potential to increase the domestic and international competitiveness of Australian manufacturers and service industries and contribute to the economy by reducing dependence on service imports, and assuring ongoing employment for Australian workers. Read moreRead less
Modelling the Internet as a Geographical System. This project aims to model Internet transactions as a time-dependent random walk relative to the 24-hour rotation of the Earth. The dynamics of global distance-time interactions will be tested from Internet experiments and data bases. Case studies of retail transactions of connected households in Sydney and Brisbane will explore its socio-economic underpinnings. The project is significant in that it specifically defines the character of global In ....Modelling the Internet as a Geographical System. This project aims to model Internet transactions as a time-dependent random walk relative to the 24-hour rotation of the Earth. The dynamics of global distance-time interactions will be tested from Internet experiments and data bases. Case studies of retail transactions of connected households in Sydney and Brisbane will explore its socio-economic underpinnings. The project is significant in that it specifically defines the character of global Internet flows with a possibility of commercial advantage to Australia in understanding how the geography of time zones affects its dynamics.Read moreRead less
Changing the way that Australians enter the workforce: part-time working careers of young full-time school and tertiary students. As student-working is now the way in which most Australians enter the workforce it is essential to have a greater understanding of the phenomenon and assimilate it into the way that we think about jobs, careers and training. New careers theory of international significance will be developed from the findings. Moreover, as most student jobs are in the service sector, s ....Changing the way that Australians enter the workforce: part-time working careers of young full-time school and tertiary students. As student-working is now the way in which most Australians enter the workforce it is essential to have a greater understanding of the phenomenon and assimilate it into the way that we think about jobs, careers and training. New careers theory of international significance will be developed from the findings. Moreover, as most student jobs are in the service sector, student working has the potential to facilitate Australia's move to a more diverse economy and to develop a wider range of work-related skills. The project thus cuts across disciplinary boundaries to assist in strengthening Australia's social and economic fabric. Read moreRead less
Harnessing Business Insights from Unstructured Customer Data. Resulting from customers’ widespread uptake of online channels to buy and communicate has been a surge in online reviews and social media posts. This textual information offers a viable alternative to surveys that Australian businesses currently conduct to obtain customer insights. However, these reviews are unstructured and require substantial pre-processing to extract underlying customer perceptions. Therefore, this project aims to ....Harnessing Business Insights from Unstructured Customer Data. Resulting from customers’ widespread uptake of online channels to buy and communicate has been a surge in online reviews and social media posts. This textual information offers a viable alternative to surveys that Australian businesses currently conduct to obtain customer insights. However, these reviews are unstructured and require substantial pre-processing to extract underlying customer perceptions. Therefore, this project aims to develop a novel machine learning approach to quantify the business-relevant information contained in textual information shared by customers online. This alternative approach will provide significant cost-saving benefits for a range of Australian companies, such as retailers, hotels, airlines and restaurants.Read moreRead less
Negotiation style choice and performance in non-equity business partnerships: An empirical assessment. Business relationships, in general, and non-equity business partnerships, in particular, are increasingly important in accomplishing commercial and community objectives in Australia. While businesses focus on purposefully negotiated agreements to drive the performance of these collaborations, an all too large majority fail. This study will result in theoretical and empirical contributions to ou ....Negotiation style choice and performance in non-equity business partnerships: An empirical assessment. Business relationships, in general, and non-equity business partnerships, in particular, are increasingly important in accomplishing commercial and community objectives in Australia. While businesses focus on purposefully negotiated agreements to drive the performance of these collaborations, an all too large majority fail. This study will result in theoretical and empirical contributions to our understanding of negotiation behaviour and related performance effects in non-equity business partnerships; hence, filling a gap in the literature. The findings will significantly benefit those organisations being involved in partnering by providing recommendations for negotiating these partnerships more effectively; hence, reducing their failure rate and achieving important objectives.Read moreRead less
Dialogue-to-Action:Towards A Self-Evolving Enterprise Intelligent Assistant. The project aims to develop a novel Self-Evolving Enterprise Intelligent Assistant (EIA) by leveraging the Chatbot-based dialogue technique to acquire information, infer user intentions, understand languages, and determine subsequent actions to take through Dialogue-to-Action modelling. This new generation EIA is equipped with Artificial Generalised Intelligence, with a broad skill set able to tackle multiple business t ....Dialogue-to-Action:Towards A Self-Evolving Enterprise Intelligent Assistant. The project aims to develop a novel Self-Evolving Enterprise Intelligent Assistant (EIA) by leveraging the Chatbot-based dialogue technique to acquire information, infer user intentions, understand languages, and determine subsequent actions to take through Dialogue-to-Action modelling. This new generation EIA is equipped with Artificial Generalised Intelligence, with a broad skill set able to tackle multiple business tasks and handle fast-changing scenarios in business. The Self-Evolving EIA is a critical step on the path towards the future generation of EIA. Expected outcomes of this project are to develop adaptive EIA for Small and Medium Enterprise to improve their customer service quality.Read moreRead less
Developing an Electronic Clearinghouse for Efficient and Unified Government and Corporate Online Procurement using Ontology-based Technologies. National benefits include:
- The generic clearinghouse technologies developed can provide efficiency in all government and corporate procurement
- National tourism would now be able to distribute into the new global electronic economy
- The clearinghouse could even be used in case of national disaster/terrorism attack to relocate large numbers of a me ....Developing an Electronic Clearinghouse for Efficient and Unified Government and Corporate Online Procurement using Ontology-based Technologies. National benefits include:
- The generic clearinghouse technologies developed can provide efficiency in all government and corporate procurement
- National tourism would now be able to distribute into the new global electronic economy
- The clearinghouse could even be used in case of national disaster/terrorism attack to relocate large numbers of a metro population
- The Commonwealth could use this data for things such as setting proper benchmark rates for government travel
- State and regional tourism authorities who would gain huge efficiencies in distribution for their member hotels.
- The project would also help distributors, wholesalers, e-tailers etc.
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Profiling Accurate Segmentation Structures in Rural Communities. The proposed project has two aims - one aim is applied and pertains to Australia's rural community, and a second is methodological and pertains to methods of segmenting populations in a variety of contexts. These aims are 1) to identify a valid basis for segmenting Australia's rural community based on their choice behaviour and individual characteristics; and 2) to develop and test a staged approach for inferring market segments u ....Profiling Accurate Segmentation Structures in Rural Communities. The proposed project has two aims - one aim is applied and pertains to Australia's rural community, and a second is methodological and pertains to methods of segmenting populations in a variety of contexts. These aims are 1) to identify a valid basis for segmenting Australia's rural community based on their choice behaviour and individual characteristics; and 2) to develop and test a staged approach for inferring market segments utilising a joint approach which simultaneously accounts for individual characteristics and choice behaviour that is informed by non-parametric classification techniques to account for a variety of sources of heterogeneity, not just preference heterogeneity.Read moreRead less
Competitive supplier bidding in supply chains. This project will use mathematical modelling to contribute to better management practice in dealing with procurement. With the increasing use of auctions and sophisticated bidding procedures it is essential to improve our understanding of this important area.
Complexity Measures Of Design Spaces As Basis For Mass Customisation Of Novel Designs. This project aims to develop, implement and test a means to determine the potential of any arbitrary design generator to produce a diversity of designs and to utilise that means to control the mass customisation of novel designs. Globalisation of markets has produced the need to be able to mass customise designs that are not simple variants of existing designs. Any improvement in Australia's capacity to provid ....Complexity Measures Of Design Spaces As Basis For Mass Customisation Of Novel Designs. This project aims to develop, implement and test a means to determine the potential of any arbitrary design generator to produce a diversity of designs and to utilise that means to control the mass customisation of novel designs. Globalisation of markets has produced the need to be able to mass customise designs that are not simple variants of existing designs. Any improvement in Australia's capacity to provide this service will improve both its internal efficiency and increase its competitiveness in the increasing international marketplace for designing through the production of the basis for a new class of designing tools.Read moreRead less