Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to pr ....Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to property and persons. Such practices should result in stress reduction among consumers and front-line employees, thereby lowering society's healthcare costs and improving citizens' overall quality of life. Since the research examines how customer rage varies across East-West cultures, the results will also have significant international impact. Read moreRead less
Survival of the fittest: The performance of franchised versus independent small business during economic uncertainty and recovery. The contribution of small business to the Australian economy is substantial. There are almost two million small businesses, representing 96% of all businesses in Australia. As the small business sector is Australia's largest employer, providing jobs for 46 percent of the private sector, it is important that they succeed. This research will analyse survival factors d ....Survival of the fittest: The performance of franchised versus independent small business during economic uncertainty and recovery. The contribution of small business to the Australian economy is substantial. There are almost two million small businesses, representing 96% of all businesses in Australia. As the small business sector is Australia's largest employer, providing jobs for 46 percent of the private sector, it is important that they succeed. This research will analyse survival factors during economic uncertainty in order to identify sustainable and enduring success strategies. The study will compare the performance of independently owned and franchised small businesses in both regional and urban communities. Benefits will include improved knowledge about the key factors that drive superior independent and franchised small business performance.Read moreRead less
From Seedling to Supermarket: The Social and Environmental Implications for Australia of the Restructuring of Agri-food Supply Chains. The organisation of agri-food industries is having a major impact upon firms and individuals along the supply chain, including the sustainability of on-farm production. Australia will benefit greatly if foods being produced are from environmentally sound production and distribution systems: current evidence suggests sustainability is not being achieved. The emerg ....From Seedling to Supermarket: The Social and Environmental Implications for Australia of the Restructuring of Agri-food Supply Chains. The organisation of agri-food industries is having a major impact upon firms and individuals along the supply chain, including the sustainability of on-farm production. Australia will benefit greatly if foods being produced are from environmentally sound production and distribution systems: current evidence suggests sustainability is not being achieved. The emerging self-regulatory system for supermarkets may also militate against environmental security and food safety. Finally, supermarket practices have a profound influence over consumer diet and health. In exploring issues of power, food safety regulation, and diet, the research will contribute to a healthier system of food production and consumption in Australia. Read moreRead less
Towards Resolution of Franchising Conflict. Franchising is a major sector in the Australian economy with annual turnover greater than $128 billion. Some 35% of franchisors report being involved in substantial disputes with franchisees. This project will investigate the causes of conflict in franchising relationships. Benefits will include a predictive model to identify where conflict is likely to occur in franchising conditions, thereby allowing participants the opportunity to address conflic ....Towards Resolution of Franchising Conflict. Franchising is a major sector in the Australian economy with annual turnover greater than $128 billion. Some 35% of franchisors report being involved in substantial disputes with franchisees. This project will investigate the causes of conflict in franchising relationships. Benefits will include a predictive model to identify where conflict is likely to occur in franchising conditions, thereby allowing participants the opportunity to address conflict before it escalates into dispute. Case studies and recommendations will inform participants and regulatory authorities so as to prevent conflict escalating. This will create a more 'level playing field' for participants and improve financial security for all stakeholders.Read moreRead less
Special Research Initiatives - Grant ID: SR0354476
Funder
Australian Research Council
Funding Amount
$20,000.00
Summary
Intelligent Applications Through The Semantic Web. The primary aim of the proposed bid is to build a network of Australian researchers and their international peers for condresearch into the fundamental as well as applied aspects of the Semantic Web. By incorporating meaning of web-content in a form that can be accessed and processed by intelligent software agents, the Semantic Web will allow computers and humans to work in cooperation. This research will address the needs of both the Australian ....Intelligent Applications Through The Semantic Web. The primary aim of the proposed bid is to build a network of Australian researchers and their international peers for condresearch into the fundamental as well as applied aspects of the Semantic Web. By incorporating meaning of web-content in a form that can be accessed and processed by intelligent software agents, the Semantic Web will allow computers and humans to work in cooperation. This research will address the needs of both the Australian government and industry that provide and make smart use of information available on the Web. It will ensure Australian preparedness for the next-generation web technology.Read moreRead less
Formally-Based Security Evaluation Procedures. Guaranteeing information security is of critical national importance, especially in the current political climate. Devices intended to safeguard Australia's electronic communications must be proven secure using leading-edge techniques. Currently, evaluation of such devices relies on informal procedures and the experience of individuals. This project will introduce more rigour into security evaluations by adapting techniques from the fields of saf ....Formally-Based Security Evaluation Procedures. Guaranteeing information security is of critical national importance, especially in the current political climate. Devices intended to safeguard Australia's electronic communications must be proven secure using leading-edge techniques. Currently, evaluation of such devices relies on informal procedures and the experience of individuals. This project will introduce more rigour into security evaluations by adapting techniques from the fields of safety analysis and formal methods. In particular, mathematical concepts will be introduced using notations suitable for use by security personnel with no prior formal methods experience. The outcomes of this project will enable more efficient and effective information security evaluations.Read moreRead less
Analysing and Generating Fault-Tolerant Real-Time Systems. Safety-critical real-time systems are being deployed increasingly in diverse areas such as controlling critical infrastructure like transportation (e.g., railway signalling) as well as in defence applications (e.g., fly-by-wire). Such systems must be dependable and hence must be built using fault-tolerant strategies.
This project is researching frontier ICT technologies for analysing, designing and generating fault-tolerant systems, con ....Analysing and Generating Fault-Tolerant Real-Time Systems. Safety-critical real-time systems are being deployed increasingly in diverse areas such as controlling critical infrastructure like transportation (e.g., railway signalling) as well as in defence applications (e.g., fly-by-wire). Such systems must be dependable and hence must be built using fault-tolerant strategies.
This project is researching frontier ICT technologies for analysing, designing and generating fault-tolerant systems, concentrating on their software control components.Read moreRead less
Staff communication in aged care facilities: a key factor in delivering resident-focused care. Australia's ageing population makes quality of aged care a national priority. This study examines the proposed crux of quality care: communication structures and processes between staff. In collaboration with our industry partners, Blue Care, TriCare and Aged Care Queensland, the first phase of the study describes the structures and processes for effective communication in Aged Care Facilities (ACF's). ....Staff communication in aged care facilities: a key factor in delivering resident-focused care. Australia's ageing population makes quality of aged care a national priority. This study examines the proposed crux of quality care: communication structures and processes between staff. In collaboration with our industry partners, Blue Care, TriCare and Aged Care Queensland, the first phase of the study describes the structures and processes for effective communication in Aged Care Facilities (ACF's). A process of analysis will synthesize the results of Phase 1 to propose key communication-related indicators of quality care in ACF's. This model is tested in Phase 2 by examining the association between key communication-related indicators and accreditation outcomes. Read moreRead less
Price Discovery in Equity and Volatility Futures for Trading and Hedging. This project aims to develop a multivariate asynchronous technique to analyse the price discovery of movements in equity stock indices, volatility index futures and exchange traded products. This project expects to generate new knowledge in the area of financial econometrics using an innovative mixed frequency sampling approach to establish robust causal inferences. Expected outcomes of the project include enhanced econome ....Price Discovery in Equity and Volatility Futures for Trading and Hedging. This project aims to develop a multivariate asynchronous technique to analyse the price discovery of movements in equity stock indices, volatility index futures and exchange traded products. This project expects to generate new knowledge in the area of financial econometrics using an innovative mixed frequency sampling approach to establish robust causal inferences. Expected outcomes of the project include enhanced econometric theory and its implementation in applied finance. This should provide significant benefits in the price discovery of the equity index in Australia, including insights that will help Australian funds in hedging and trading volatility.Read moreRead less
Community variations in crime: A spatial and ecometric analysis. Collective Efficacy (CE) is a new theoretical construct (that has never been investigated in Australia). It is a task-specific process for mobilising social capital to tackle specific neighbourhood problems. Research in Chicago finds that communities with high levels of CE experience lower levels of violence regardless of poverty levels. We will conduct a spatial and ecometric analysis of CE and crime using a survey of 3000 residen ....Community variations in crime: A spatial and ecometric analysis. Collective Efficacy (CE) is a new theoretical construct (that has never been investigated in Australia). It is a task-specific process for mobilising social capital to tackle specific neighbourhood problems. Research in Chicago finds that communities with high levels of CE experience lower levels of violence regardless of poverty levels. We will conduct a spatial and ecometric analysis of CE and crime using a survey of 3000 residents in 50 Brisbane communities. We will compare similar data from Chicago and Stockholm to investigate the Australian contribution of CE to spatial crime patterns and its potential for future crime prevention programs.Read moreRead less