Strategic Service Innovation: The Role of Heterogeneity in Substantive and Dynamic Capabilities. This project will provide Australian companies with the tools to conduct a services capabilities audit. This tool will allow them to identify substantive and dynamic service capabilities that they must strengthen or acquire, in order to remain competitive in domestic and global markets, where consumers increasingly differentiate between organisations by value-adding services that they offer. Austral ....Strategic Service Innovation: The Role of Heterogeneity in Substantive and Dynamic Capabilities. This project will provide Australian companies with the tools to conduct a services capabilities audit. This tool will allow them to identify substantive and dynamic service capabilities that they must strengthen or acquire, in order to remain competitive in domestic and global markets, where consumers increasingly differentiate between organisations by value-adding services that they offer. Australia imports over $40Bn worth of services each year. This project has the potential to increase the domestic and international competitiveness of Australian manufacturers and service industries and contribute to the economy by reducing dependence on service imports, and assuring ongoing employment for Australian workers. Read moreRead less
Modelling the Internet as a Geographical System. This project aims to model Internet transactions as a time-dependent random walk relative to the 24-hour rotation of the Earth. The dynamics of global distance-time interactions will be tested from Internet experiments and data bases. Case studies of retail transactions of connected households in Sydney and Brisbane will explore its socio-economic underpinnings. The project is significant in that it specifically defines the character of global In ....Modelling the Internet as a Geographical System. This project aims to model Internet transactions as a time-dependent random walk relative to the 24-hour rotation of the Earth. The dynamics of global distance-time interactions will be tested from Internet experiments and data bases. Case studies of retail transactions of connected households in Sydney and Brisbane will explore its socio-economic underpinnings. The project is significant in that it specifically defines the character of global Internet flows with a possibility of commercial advantage to Australia in understanding how the geography of time zones affects its dynamics.Read moreRead less
Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to pr ....Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to property and persons. Such practices should result in stress reduction among consumers and front-line employees, thereby lowering society's healthcare costs and improving citizens' overall quality of life. Since the research examines how customer rage varies across East-West cultures, the results will also have significant international impact. Read moreRead less
Developing and testing a best practice model of enterprise bargaining in the retail sector. Recently, the Australian labour market has seen a decrease in the manufacturing sector and an increase in the retail sector. The SDA with over 230,000 members is the largest trade and industrial union in Australia. It negotiates EB Agreements on behalf of employees. This research will assess improved job satisfaction and job conditions - a key EB goal, which will have tangible benefits in reducing turnove ....Developing and testing a best practice model of enterprise bargaining in the retail sector. Recently, the Australian labour market has seen a decrease in the manufacturing sector and an increase in the retail sector. The SDA with over 230,000 members is the largest trade and industrial union in Australia. It negotiates EB Agreements on behalf of employees. This research will assess improved job satisfaction and job conditions - a key EB goal, which will have tangible benefits in reducing turnover of retail sector employees, recognised as a major problem for employers. This research will enhance effectiveness for unions and employers in the implementation of agreements commensurate with the needs of employees, the findings of which will have broad applicability across Australian industryRead moreRead less
Survival of the fittest: The performance of franchised versus independent small business during economic uncertainty and recovery. The contribution of small business to the Australian economy is substantial. There are almost two million small businesses, representing 96% of all businesses in Australia. As the small business sector is Australia's largest employer, providing jobs for 46 percent of the private sector, it is important that they succeed. This research will analyse survival factors d ....Survival of the fittest: The performance of franchised versus independent small business during economic uncertainty and recovery. The contribution of small business to the Australian economy is substantial. There are almost two million small businesses, representing 96% of all businesses in Australia. As the small business sector is Australia's largest employer, providing jobs for 46 percent of the private sector, it is important that they succeed. This research will analyse survival factors during economic uncertainty in order to identify sustainable and enduring success strategies. The study will compare the performance of independently owned and franchised small businesses in both regional and urban communities. Benefits will include improved knowledge about the key factors that drive superior independent and franchised small business performance.Read moreRead less
New methods for analysing marketing Databases in the age of digital media. This is a time of enormous and rapid change in many areas of Australian business due to the introduction and widespread dissemination of digital media. It has resulted in the accumulation of large integrated databases of customer information and their transactions. Firms in all countries, particularly those challenged by distance and size, like Australia, are now seeking to find ways to make better use of their voluminous ....New methods for analysing marketing Databases in the age of digital media. This is a time of enormous and rapid change in many areas of Australian business due to the introduction and widespread dissemination of digital media. It has resulted in the accumulation of large integrated databases of customer information and their transactions. Firms in all countries, particularly those challenged by distance and size, like Australia, are now seeking to find ways to make better use of their voluminous information so as to make efficiency gains in their business processes, strategic decision-making and customer relationship management. Our project aims to contribute to the ARC priority research goal of smart information use by developing new methodologies for the analysis of these large integrated databases.Read moreRead less
Linkage Infrastructure, Equipment And Facilities - Grant ID: LE130100112
Funder
Australian Research Council
Funding Amount
$200,000.00
Summary
Behavioural research: advanced exploration of the mind. The infrastructure will enhance the capacity for conducting eyetracking and neuroimaging studies at the collaborating institutions and obtaining deeper insights into the processes underlying individual decisions in applications ranging from medical and public health to decision making in marketing, media and finance.
From Seedling to Supermarket: The Social and Environmental Implications for Australia of the Restructuring of Agri-food Supply Chains. The organisation of agri-food industries is having a major impact upon firms and individuals along the supply chain, including the sustainability of on-farm production. Australia will benefit greatly if foods being produced are from environmentally sound production and distribution systems: current evidence suggests sustainability is not being achieved. The emerg ....From Seedling to Supermarket: The Social and Environmental Implications for Australia of the Restructuring of Agri-food Supply Chains. The organisation of agri-food industries is having a major impact upon firms and individuals along the supply chain, including the sustainability of on-farm production. Australia will benefit greatly if foods being produced are from environmentally sound production and distribution systems: current evidence suggests sustainability is not being achieved. The emerging self-regulatory system for supermarkets may also militate against environmental security and food safety. Finally, supermarket practices have a profound influence over consumer diet and health. In exploring issues of power, food safety regulation, and diet, the research will contribute to a healthier system of food production and consumption in Australia. Read moreRead less
Changing the way that Australians enter the workforce: part-time working careers of young full-time school and tertiary students. As student-working is now the way in which most Australians enter the workforce it is essential to have a greater understanding of the phenomenon and assimilate it into the way that we think about jobs, careers and training. New careers theory of international significance will be developed from the findings. Moreover, as most student jobs are in the service sector, s ....Changing the way that Australians enter the workforce: part-time working careers of young full-time school and tertiary students. As student-working is now the way in which most Australians enter the workforce it is essential to have a greater understanding of the phenomenon and assimilate it into the way that we think about jobs, careers and training. New careers theory of international significance will be developed from the findings. Moreover, as most student jobs are in the service sector, student working has the potential to facilitate Australia's move to a more diverse economy and to develop a wider range of work-related skills. The project thus cuts across disciplinary boundaries to assist in strengthening Australia's social and economic fabric. Read moreRead less
Harnessing Business Insights from Unstructured Customer Data. Resulting from customers’ widespread uptake of online channels to buy and communicate has been a surge in online reviews and social media posts. This textual information offers a viable alternative to surveys that Australian businesses currently conduct to obtain customer insights. However, these reviews are unstructured and require substantial pre-processing to extract underlying customer perceptions. Therefore, this project aims to ....Harnessing Business Insights from Unstructured Customer Data. Resulting from customers’ widespread uptake of online channels to buy and communicate has been a surge in online reviews and social media posts. This textual information offers a viable alternative to surveys that Australian businesses currently conduct to obtain customer insights. However, these reviews are unstructured and require substantial pre-processing to extract underlying customer perceptions. Therefore, this project aims to develop a novel machine learning approach to quantify the business-relevant information contained in textual information shared by customers online. This alternative approach will provide significant cost-saving benefits for a range of Australian companies, such as retailers, hotels, airlines and restaurants.Read moreRead less