Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to pr ....Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to property and persons. Such practices should result in stress reduction among consumers and front-line employees, thereby lowering society's healthcare costs and improving citizens' overall quality of life. Since the research examines how customer rage varies across East-West cultures, the results will also have significant international impact. Read moreRead less
The Role and Impact of the Social Support System on the Well-being of the Elderly in China. This research will examine how recent changes to the system of formal and informal support for the elderly in China has affected their well-being. The project will analyse two unique data sets that provide a wealth of information on the economic and social circumstances on the elderly in China in 1992 and 2000. The proposed collaboration with Chinese researchers on aging will generate new insights into ho ....The Role and Impact of the Social Support System on the Well-being of the Elderly in China. This research will examine how recent changes to the system of formal and informal support for the elderly in China has affected their well-being. The project will analyse two unique data sets that provide a wealth of information on the economic and social circumstances on the elderly in China in 1992 and 2000. The proposed collaboration with Chinese researchers on aging will generate new insights into how the circumstances of the elderly are changing in a context of economic transformation and social change. The results will have implications for social policy development in China and shed light on theoretical debate over the role of confucianism in China's version of 'welfare orientalism'.Read moreRead less
Local Culture/Global Space: Japanese Minority Sexualities and the Internet. After English (43%), Japanese (9%)is the most used language on the Internet. No study has addressed the specific ways in which Japanese language use affects Internet communication or how the Internet is being used by minoritised groups and individuals. The project will examine Internet use by minority sexualities in Japan in order to ascertain how individuals and communities who fall outside the 'mainstream' of society i ....Local Culture/Global Space: Japanese Minority Sexualities and the Internet. After English (43%), Japanese (9%)is the most used language on the Internet. No study has addressed the specific ways in which Japanese language use affects Internet communication or how the Internet is being used by minoritised groups and individuals. The project will examine Internet use by minority sexualities in Japan in order to ascertain how individuals and communities who fall outside the 'mainstream' of society interact with this new technology. The project will contribute to our understanding of how the Internet, a supposedly global medium, also facilitates the emergence of very local subcultures. The project will result in a series of conference presentations, journal papers and a book.Read moreRead less
The evolution of cybercrime: the monitoring of serious crime in cyberspace. The research ascertains future threats in cyberspace, in particular, the role of serious criminal networks. The evidence generated will benefit law enforcement, information security industries and policy makers in terms of resource assessment, law reform, and the development of effective mutual legal assistance regimes. The data enable the monitoring of cybercrime, and generate relevant metrics that inform public educati ....The evolution of cybercrime: the monitoring of serious crime in cyberspace. The research ascertains future threats in cyberspace, in particular, the role of serious criminal networks. The evidence generated will benefit law enforcement, information security industries and policy makers in terms of resource assessment, law reform, and the development of effective mutual legal assistance regimes. The data enable the monitoring of cybercrime, and generate relevant metrics that inform public education aimed to reduce risks to individuals and organizations targeted by cybercrime. The research enables law enforcement, lawmakers and other key stakeholders to better understand and manage new cybercrime threats and to develop rapid and innovative solutions to serious forms of cybercrime.Read moreRead less
Mapping the policy advisory capacity of the Australian federal government: assessing transformations in the policy advising role of the Australian Public Service. Governmental effectiveness depends to a significant extent on the availability of high quality information, analysis and advice. This project therefore addresses a matter of crucial national importance, namely the ability of the Australian Public Service to support decision-making through its policy advising functions. The project is s ....Mapping the policy advisory capacity of the Australian federal government: assessing transformations in the policy advising role of the Australian Public Service. Governmental effectiveness depends to a significant extent on the availability of high quality information, analysis and advice. This project therefore addresses a matter of crucial national importance, namely the ability of the Australian Public Service to support decision-making through its policy advising functions. The project is significant for both its theoretical and practical contributions. Its findings will inform better understandings of the policy advising role of the public service and its relationship to decision-makers in an increasingly pluralised governance context. The project will be the Australian contribution to a larger comparative project examining policy advisory capacities in four Westminster-style governments.Read moreRead less
Westminster Transplanted and Westminster Implanted: Explanations for Political Change. Why have Westminster systems,adopted across the world, been so resilient in different environments? By exploring how different nations have adapted the core executive components of Westminster by combining local traditions with inherited practices, the project will identify what conditions provided the stability and security that often emerged. By comparing performance across nations it will explain why Westmi ....Westminster Transplanted and Westminster Implanted: Explanations for Political Change. Why have Westminster systems,adopted across the world, been so resilient in different environments? By exploring how different nations have adapted the core executive components of Westminster by combining local traditions with inherited practices, the project will identify what conditions provided the stability and security that often emerged. By comparing performance across nations it will explain why Westminster practices were so adaptable. This is the first longitudinal study seeking to explain political development in societies that inherited executive practices from the same source. It has the potential to identify how and why future constitutional transplants might succeed.Read moreRead less
Developing An Effective System Of Child Protection In China. Theis project will be of benefit Australia in the following aspects: (1) It will provide Australia greater knowledge of child protection practices in a major East Asian society, where kinship and family networks play an active role in protecting children within their own communities. (2) It offers a unique opportunity for Australia to demonstrate its commitment to utilising its own research to the benefit of a major developing country ....Developing An Effective System Of Child Protection In China. Theis project will be of benefit Australia in the following aspects: (1) It will provide Australia greater knowledge of child protection practices in a major East Asian society, where kinship and family networks play an active role in protecting children within their own communities. (2) It offers a unique opportunity for Australia to demonstrate its commitment to utilising its own research to the benefit of a major developing country with which it is establishing strong linkages across many activities. (3) It will strengthen the existing connections among Australia higher educational institutions, Chinese government and non-government organizations, and international NGO.Read moreRead less
Suicide Terrorism: The Use of Life as a Weapon. Bali attacks were a powerful reminder that Australians are not immune from terrorism. Suicide terrorism is the most lethal form of terrorism. It constitutes 3 % of all terrorist attacks but accounts for 48 % of all deaths. Australia's involvement in Afghanistan, Iraq and East Timor has made Australia a more likely terrorist target. An informed understanding of suicide terrorism in our region would assist in developing appropriate policies for prote ....Suicide Terrorism: The Use of Life as a Weapon. Bali attacks were a powerful reminder that Australians are not immune from terrorism. Suicide terrorism is the most lethal form of terrorism. It constitutes 3 % of all terrorist attacks but accounts for 48 % of all deaths. Australia's involvement in Afghanistan, Iraq and East Timor has made Australia a more likely terrorist target. An informed understanding of suicide terrorism in our region would assist in developing appropriate policies for protecting Australia from terrorism. The research will also contribute to evaluation of costs and benefits of Australian government policies of democratisation in the region and War on Terror.Read moreRead less
Brokering Democracy: United States Policy toward Chile from Nixon to Bush Sr. (September 1973-December 1989). Australia's capacity to interpret and engage its regional and global environment is more dependent on thorough anaysis of American foreign policy than ever before. Distinguishing between US and Ausralian national interests is vital to avoid making commitments that prove harmful to Australia's best interests and its international standing. The way in which the US resolved the tensions bee ....Brokering Democracy: United States Policy toward Chile from Nixon to Bush Sr. (September 1973-December 1989). Australia's capacity to interpret and engage its regional and global environment is more dependent on thorough anaysis of American foreign policy than ever before. Distinguishing between US and Ausralian national interests is vital to avoid making commitments that prove harmful to Australia's best interests and its international standing. The way in which the US resolved the tensions been national interest and democracy promotion in Chile provides a key reference point for subsequent US interventions in the Third World up to the present. Public discussion about contemporary US foreign policy will be encouraged via newspaper articles, media interviews, and a companion website to the monographRead moreRead less
Quality and the Culture of Hierarchy, Governance and Socialization in Contemporary China. China is a key country for Australia in terms of economic, military, and cultural exchange, and mutual cooperation on regional issues. By contributing to understandings of the social and cultural bases of Chinese governance, this project will enhance the abilities of Australians involved in Chinese affairs in all fields. Understanding the dynamics of social hierarchy and local governance in China will als ....Quality and the Culture of Hierarchy, Governance and Socialization in Contemporary China. China is a key country for Australia in terms of economic, military, and cultural exchange, and mutual cooperation on regional issues. By contributing to understandings of the social and cultural bases of Chinese governance, this project will enhance the abilities of Australians involved in Chinese affairs in all fields. Understanding the dynamics of social hierarchy and local governance in China will also contribute to the project of imagining more equitable forms of governance in Australia. Finally, the project involves the training of two Australian postgraduate students in the severely under-represented sub-discipline of the anthropology of China.Read moreRead less