The impact of emotional intelligence and styles of conflict resolution on performance in high and low stress situations. Research from 1980 reveals that organizations in Australia do not deal well with conflict (Hollis & Cunnington, 1980). Recent research has revealed similiar shortcomings within Australian organisations (Lewis et al., 1997). Improving the effectiveness of individuals in resolving conflict is vital for organisational effectiveness in both the private and public sectors. In par ....The impact of emotional intelligence and styles of conflict resolution on performance in high and low stress situations. Research from 1980 reveals that organizations in Australia do not deal well with conflict (Hollis & Cunnington, 1980). Recent research has revealed similiar shortcomings within Australian organisations (Lewis et al., 1997). Improving the effectiveness of individuals in resolving conflict is vital for organisational effectiveness in both the private and public sectors. In particular, functional conflict can contribute to organisational innovation, creativity and productivity. The understanding gained about the links between emotions and conflict resolution in this research will assist in identifying and improving the skills that contribute to better conflict resolution and consequentially better performance within organisations.Read moreRead less