Managing Productive and Collaborative Relations in Australian Workplaces. Concerns over workplace productivity are high on the agenda of policymakers. Evidence suggests that collaboration in the workplace and high involvement approaches have a productivity premium of up to 20 per cent over those without the commitment to collaborative approaches. However, collective relations do not necessarily mean union relations nor necessarily collaborative relations. This research will benefit Australia's s ....Managing Productive and Collaborative Relations in Australian Workplaces. Concerns over workplace productivity are high on the agenda of policymakers. Evidence suggests that collaboration in the workplace and high involvement approaches have a productivity premium of up to 20 per cent over those without the commitment to collaborative approaches. However, collective relations do not necessarily mean union relations nor necessarily collaborative relations. This research will benefit Australia's social and economic fabric through understanding alternative means by which collaborative workplace relations lead to productivity gains. This is consistent with the current policy approach of government in promoting productive and harmonious workplace level industrial relations.Read moreRead less
Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in pu ....Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in public and private organisations.Read moreRead less