Improving productivity: theory and application to Australian hospitals. This project aims to improve existing methods for analysing productivity and efficiency of organisations. The new methods will be applied to Australian hospitals, to analyse their productivity and efficiency, identify the best-practices and their determinants and recommend improvements and necessary reforms. The high level of healthcare costs in Australia, about 5 percent of gross domestic product, as well as their rapid and ....Improving productivity: theory and application to Australian hospitals. This project aims to improve existing methods for analysing productivity and efficiency of organisations. The new methods will be applied to Australian hospitals, to analyse their productivity and efficiency, identify the best-practices and their determinants and recommend improvements and necessary reforms. The high level of healthcare costs in Australia, about 5 percent of gross domestic product, as well as their rapid and accelerating growth, imply that application of methods developed through this project may save billions of dollars and, more importantly, thousands of lives. An expected outcome of this project will be superior theoretical and practical methods for analysing productivity and efficiency of economic systems, to enhance understanding of the potential for improvements and of the necessary reforms.Read moreRead less
Discovery Early Career Researcher Award - Grant ID: DE160100548
Funder
Australian Research Council
Funding Amount
$298,000.00
Summary
Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service ....Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service users will sometimes struggle with online transactions. In the worst case, people may be excluded from accessing important services. Insights from this research are expected to help public and private organisations to deliver high-quality digital services that empower service users.Read moreRead less
Employee voice in Australia: the impact of employee participation arrangements on organisational performance and employee well-being. Given the extent of union decline in Australia, there is a need to update policy to reflect the new reality of low unionisation. This project will examine what alternative arrangements exist and their economic and social consequences. It focuses on the employee impacts and employer impacts of these arrangements and will inform current policy debates.
Managing anger responses to perceptions of unfair managerial treatment. Workers' experience of anger at work can be distracting and result in lower performance, which contributes to lower productivity in the Australian economy. This project seeks to understand this phenomenon and offer solutions for minimising the impact of anger at work for both individuals and workgroups.
Ensuring Australia's competitiveness by implementing targeted performance measurement systems across the extended supply chain. This project will develop a framework to guide managers in designing, implementing, and using performance measurement systems across the industry supply chain to maximise the potential benefits of supply chain management. The outcomes enhance organisational competitiveness, supply chain competitiveness and boost Australia's economy.
A general theory of multiple-goal pursuit. The aim of this project is to develop and test a formal theory that explains the mechanisms by which people make choices amongst competing goals in a dynamic and uncertain environment (‘multiple goal pursuit’). People have to manage competing goals in a wide range of settings (for example, work, education, sport), yet the mechanisms are poorly understood. The theory is expected to integrate formal theories of self-regulation with formal theories of deci ....A general theory of multiple-goal pursuit. The aim of this project is to develop and test a formal theory that explains the mechanisms by which people make choices amongst competing goals in a dynamic and uncertain environment (‘multiple goal pursuit’). People have to manage competing goals in a wide range of settings (for example, work, education, sport), yet the mechanisms are poorly understood. The theory is expected to integrate formal theories of self-regulation with formal theories of decision making, to provide a more general account of multiple goal pursuit. The project aims to test the predictions of the theory in a series of experiments in which people have to pursue two goals simultaneously. The experiments allow us to test competing views, and understand the mechanisms involved.Read moreRead less
Threshold models in micro-econometrics with applications to empirical models of health. The aim of this project is to develop and apply new statistical approaches to endogenously identify non-linear relationships between explanatory variable(s) and the response variable in non-linear econometric models and to illustrate these with applications important to empirical health economics. Literature proliferates in linear models with non-linear effects, but in health economics non-linear models domin ....Threshold models in micro-econometrics with applications to empirical models of health. The aim of this project is to develop and apply new statistical approaches to endogenously identify non-linear relationships between explanatory variable(s) and the response variable in non-linear econometric models and to illustrate these with applications important to empirical health economics. Literature proliferates in linear models with non-linear effects, but in health economics non-linear models dominate. This project will generalise these techniques to allow for various forms of the threshold variable(s), including categorical and continuous, endogenous and exogenous, and those measured with error.Read moreRead less
Managing key professional transitions in the health sector. This project will examine how health professionals make effective transitions into their roles, and balance the tensions between maximising patient outcomes and managing efficiencies and budgets. Quality healthcare is an important issue for all Australians and the project contributes to improving outcomes for healthcare employees and their patients.
Infrastructure project delivery: a life cycle evaluation model for public private partnerships. Governments continue to embrace public-private partnerships so as to obtain value for money and provide financial accountability to taxpayers. This project will determine the most appropriate way to engage the private sector in infrastructure delivery and develop a dynamic life cycle evaluation model to ensure projects are delivered effectively and efficiently.
Turning crises into opportunities: Learning from high growth businesses. Being able to adapt and respond to crises such as the COVID-19 pandemic or bushfires is important for Australia's economic development. This project investigates how crises can be turned into opportunities. It analyses the strategic crises responses of business ventures that managed to defy the odds and to achieve high growth because of crises. The outcomes include an improved understanding of the opportunities crises prese ....Turning crises into opportunities: Learning from high growth businesses. Being able to adapt and respond to crises such as the COVID-19 pandemic or bushfires is important for Australia's economic development. This project investigates how crises can be turned into opportunities. It analyses the strategic crises responses of business ventures that managed to defy the odds and to achieve high growth because of crises. The outcomes include an improved understanding of the opportunities crises present; and actionable, empirically grounded insights into successful crises responses. As such, the project will make significant contributions to core areas of entrepreneurship and management research. It will also help policymakers and entrepreneurs to improve economic resilience and to foster sustainable economic growth.Read moreRead less