Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Practical methodologies for agent-oritented conceptual modelling. Conceptual modelling involves using knowledge representation techniques to support the requirements engineering phase of the software life-cycle. Agent-oriented conceptual modelling is a relatively new technique that offers significant benefits in modelling complex organisational information systems. However, several problems need to be addressed with current agent-oriented conceptual modelling languages and methodologies. In the ....Practical methodologies for agent-oritented conceptual modelling. Conceptual modelling involves using knowledge representation techniques to support the requirements engineering phase of the software life-cycle. Agent-oriented conceptual modelling is a relatively new technique that offers significant benefits in modelling complex organisational information systems. However, several problems need to be addressed with current agent-oriented conceptual modelling languages and methodologies. In the context of a PhD dissertation, this project will develop an improved agent-oriented conceptual modelling framework and related requirements elicitation techniques drawing on advances in Artificial intelligenct, Requireents Engineering and Organisational Semiotics. The practical deliverables of this project will address the needs of a large complex government organisation.Read moreRead less
Discovery Early Career Researcher Award - Grant ID: DE160100548
Funder
Australian Research Council
Funding Amount
$298,000.00
Summary
Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service ....Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service users will sometimes struggle with online transactions. In the worst case, people may be excluded from accessing important services. Insights from this research are expected to help public and private organisations to deliver high-quality digital services that empower service users.Read moreRead less
Integrated Intelligent Decision Support for Field Design and Management of Census Operations in Australia. This project contributes to a more reliable and accurate measurement of the number and key characteristics of Australian people by supporting a more efficient and effective field design and management of the Census operations. As the Census provides a snapshot of Australia and is crucial to communities, private institutions and all levels of government in the planning of services and facili ....Integrated Intelligent Decision Support for Field Design and Management of Census Operations in Australia. This project contributes to a more reliable and accurate measurement of the number and key characteristics of Australian people by supporting a more efficient and effective field design and management of the Census operations. As the Census provides a snapshot of Australia and is crucial to communities, private institutions and all levels of government in the planning of services and facilities, this project not only addresses the research priority of smart information use, but also contributes to strengthening Australia's social and economic fabric. This project will also train highly qualified IT specialists critical to Australia's scientific and industrial development, thus increasing our competitiveness in information technology R&D.Read moreRead less
Information Health Monitor: An Instrument to Assess the Product and Service Quality of Information. Information quality problems are widespread in practice and have significant economic impacts. This project will refine and extend a rigorous theoretical framework for understanding information quality and develop and validate the Information Health Monitor, an instrument for assessing the quality of information within organisations. Existing approaches to information quality are mostly not rigoro ....Information Health Monitor: An Instrument to Assess the Product and Service Quality of Information. Information quality problems are widespread in practice and have significant economic impacts. This project will refine and extend a rigorous theoretical framework for understanding information quality and develop and validate the Information Health Monitor, an instrument for assessing the quality of information within organisations. Existing approaches to information quality are mostly not rigorously defined and view information as a product. This work is significant and innovative as it is soundly based in existing theory, rigorously defined and views information as both a product and service. The instrument will enable organisations to better identify and address their information quality problems.Read moreRead less
Efficient Similarity Query Processing in High Dimensional Databases. This project studies a fundamental problem common to a wide range of applications. It contributes to smart use of information, which is vital to the modern knowledge-based economy, by providing an enabling technology to capitalise Australia's huge investment in data collection. Our research is right in the forefront of ICT research, leading the international effort of extending database technologies to support data management a ....Efficient Similarity Query Processing in High Dimensional Databases. This project studies a fundamental problem common to a wide range of applications. It contributes to smart use of information, which is vital to the modern knowledge-based economy, by providing an enabling technology to capitalise Australia's huge investment in data collection. Our research is right in the forefront of ICT research, leading the international effort of extending database technologies to support data management and query processing for very large and highly complex data.Read moreRead less
Context Exploration: An Effective Way to Enhance Duplication Detection. As a vital data quality problem, effective duplication detection has practical significance in data management, in particular in large scale information systems such as in business, health and national security. This project aims to be a unique value to virtually every information systems by providing a general, domain-independent framework which is comprehensive to significantly improve the duplication detection. The develo ....Context Exploration: An Effective Way to Enhance Duplication Detection. As a vital data quality problem, effective duplication detection has practical significance in data management, in particular in large scale information systems such as in business, health and national security. This project aims to be a unique value to virtually every information systems by providing a general, domain-independent framework which is comprehensive to significantly improve the duplication detection. The developed cutting-edge technologies are potential to be a new direction of data duplication detection study. This project will allow us to avail an opportunity to promote Australia's capability in developing sophisticated technologies and are potential to add to Australia's profile in this area. Read moreRead less
Effective and Efficient Keyword Search in Relational Databases. Effective and efficient management of information, including textual information, is at the heard of ICT objectives and requirements global wide. The project aims to be of unique value to vitually all Australian industries by providing easier and better information access to their business data. The research conducted in this project will position Australia as one of the leaders in the database and information retrieval research. Th ....Effective and Efficient Keyword Search in Relational Databases. Effective and efficient management of information, including textual information, is at the heard of ICT objectives and requirements global wide. The project aims to be of unique value to vitually all Australian industries by providing easier and better information access to their business data. The research conducted in this project will position Australia as one of the leaders in the database and information retrieval research. The project outcomes in the form of algorithms and systems will provide powerful solutions that are applicable to many Australian and international organisations. It will will also encourage more ICT within Australia and worldwide.Read moreRead less
Improving Extensible Markup Language (XML) data quality using XML integrity constraints. The first benefit of the project will be the of development a new technology that will improve the data quality in Australian organizations using the rapidly growing Extensible Markup Language (XML) technology. It will also be of benefit to the Australian software industry, since the outcome of the project is a software tool for cleaning XML data that is aimed at eventual commercialisation in a quickly gro ....Improving Extensible Markup Language (XML) data quality using XML integrity constraints. The first benefit of the project will be the of development a new technology that will improve the data quality in Australian organizations using the rapidly growing Extensible Markup Language (XML) technology. It will also be of benefit to the Australian software industry, since the outcome of the project is a software tool for cleaning XML data that is aimed at eventual commercialisation in a quickly growing area of the software market. The project will also boost international research collaboration through the involvement of an overseas partner investigator, and expand Australia's expertise in the new area of XML technology through the training of a Ph.D. student.Read moreRead less
Mobile Query Processing: An Integrated Approach. Mobile communication is a frontier technology, and providing efficient mobile query services to the general public is critical in placing Australia as a leading country in mobile information services. The benefit to Australia nationally is beyond the telecommunication industry. The project will transform other Australian industries which rely on mobile information services, including emergency response services (eg. ambulance, police), mobile work ....Mobile Query Processing: An Integrated Approach. Mobile communication is a frontier technology, and providing efficient mobile query services to the general public is critical in placing Australia as a leading country in mobile information services. The benefit to Australia nationally is beyond the telecommunication industry. The project will transform other Australian industries which rely on mobile information services, including emergency response services (eg. ambulance, police), mobile workforce and mobile commerce, transportation/traffic controller, bureau of meteorology, defence/army forces, financial market, as well as tourism and news. With the enormous growing of investment in these industries, this project will become a major contribution to national productivity and growth.Read moreRead less