Business and democracy: Power, profit and participation. The project aims to explain how business influences democracy. While business and democracy are mutually reinforcing domains in any healthy and vibrant society, there are concerns about the way corporations may unduly influence or even curtail democratic processes. This project expects to generate new knowledge on how industry translates economic power into political influence. This includes the development of a new theory of power and a m ....Business and democracy: Power, profit and participation. The project aims to explain how business influences democracy. While business and democracy are mutually reinforcing domains in any healthy and vibrant society, there are concerns about the way corporations may unduly influence or even curtail democratic processes. This project expects to generate new knowledge on how industry translates economic power into political influence. This includes the development of a new theory of power and a methodology for examining political connections. This should provide significant benefits to public dialogue and policymakers concerning the task of strengthening citizen voice and decision-making in Australia and globally. Read moreRead less
Modelling Multidimensional Multiparty Decisions to Improve Outcomes. The project plans to explore a new multiparty model of decision-making, focusing on medical care. Every day, consumers make many decisions. While many are relatively trivial, some are critical to individual wellbeing including adherence to medical treatment plans. Moreover, many of these critical decisions involve complex and multidimensional trade-offs. This project intends to break from tradition by conceptualising complex de ....Modelling Multidimensional Multiparty Decisions to Improve Outcomes. The project plans to explore a new multiparty model of decision-making, focusing on medical care. Every day, consumers make many decisions. While many are relatively trivial, some are critical to individual wellbeing including adherence to medical treatment plans. Moreover, many of these critical decisions involve complex and multidimensional trade-offs. This project intends to break from tradition by conceptualising complex decision-making as multiparty (primarily the focal consumer, parents/carers and medical experts) rather than being confined to an expert–customer dyad. The project plans to investigate how complex multiparty decisions are made, measuring the relative influence of each of the parties on the formation of collective preferences. The project expects to test new theory, develop new measurement tools for studying choice, and to provide practical recommendations.Read moreRead less
Pro bono service: drivers, delight, dark side and downside for the professional. Pro bono work, common in the professions, is important to Australia's economy. This ground breaking research provides rich insights into why pro bono givers feel unappreciated, unacknowledged, unreciprocated, and often taken advantage of and, importantly, equips professionals with strategies for enhanced outcomes.
Examining the role of service innovation and service branding capabilities in services firms value creation and appropriation: a multi-level study. This project examines how service firms' innovation and branding capabilities help them create superior value for customers, as well as obtain higher profit ensuring their sustainability. Our findings will help improve the efficiency of Australian service firms and provide higher profiles to its academic contributions to services research globally.