Trusted business processes. This project aims to use conceptual design, process modelling and co-design approaches to create a structured approach for the management of trust. With a focus on business processes, it is intended to develop research- informed methods in order to (1) identify and specify trust concerns and opportunities, (2) model these within a common process modelling language and (3) propose patterns for how to mitigate trust concerns and how to benefit from opportunities. If suc ....Trusted business processes. This project aims to use conceptual design, process modelling and co-design approaches to create a structured approach for the management of trust. With a focus on business processes, it is intended to develop research- informed methods in order to (1) identify and specify trust concerns and opportunities, (2) model these within a common process modelling language and (3) propose patterns for how to mitigate trust concerns and how to benefit from opportunities. If successful, this would lead to an operational, and world first, detailed trust methodology for organisations in all sectors. As a result, Australian customers would engage with business processes with reduced trust concerns and experience increased integrity and benevolence.Read moreRead less
Reconceptualising the information system as a service. Through parallel efforts in Australia and China, the study aims to propel 'IS-Impact', the Australia-originated and most extensively validated IS success measurement model, to become the Information Systems evaluation approach of choice globally, in both research and practice.
Using Measures of Ontological Distance to Evaluate the Alignment between Organizational Needs and Enterprise Systems Capabilities. Enterprise Systems (ES) packages are software systems that seek to provide their organizational users with comprehensive, integrated support for their information system needs. The development, implementation, operation, support, maintenance, and upgrade of enterprise systems is a multi-billion dollar industry. This industry is replete with stories of high-cost pro ....Using Measures of Ontological Distance to Evaluate the Alignment between Organizational Needs and Enterprise Systems Capabilities. Enterprise Systems (ES) packages are software systems that seek to provide their organizational users with comprehensive, integrated support for their information system needs. The development, implementation, operation, support, maintenance, and upgrade of enterprise systems is a multi-billion dollar industry. This industry is replete with stories of high-cost problems. Many of these problems arise because the business models embedded within ES packages do not align with the needs of their users. This project develops a methodology and measures to evaluate how well the business models embedded in an ES package meet user needs.Read moreRead less
Information Systems (IS)-Impact utility and intuitiveness: a rigorous approach to relevance. This study aims to evaluate the key elements of models used in design science to assess the impact of information systems. The work will examine the extent to which rigour and relevance are incorporated into these models.
Unlocking benefits from digital investments. This project aims to address one of the most vexing questions in the management of information systems: how to unlock the value of digital investments. The project expects to develop new theory and evidence on how to achieve meaningful use of information systems at multiple levels of analysis. The project will especially benefit the health sector, and society, by helping health providers and vendors to maximise the value obtained from substantial inve ....Unlocking benefits from digital investments. This project aims to address one of the most vexing questions in the management of information systems: how to unlock the value of digital investments. The project expects to develop new theory and evidence on how to achieve meaningful use of information systems at multiple levels of analysis. The project will especially benefit the health sector, and society, by helping health providers and vendors to maximise the value obtained from substantial investment in digital technologies, and by developing evidence-based policies to optimise digital service delivery.Read moreRead less
Developing a Theory of Green Information Systems. Reducing the environmental impact and increasing the environmental sustainability of organisations is a priority for Australia. Technology is meant to assist in this challenge, but knowledge is lacking about how information systems can meaningfully assist organisations in becoming sustainable. The goal of this project is to develop and test a theory of Green Information Systems, which describes design principles for information systems that allow ....Developing a Theory of Green Information Systems. Reducing the environmental impact and increasing the environmental sustainability of organisations is a priority for Australia. Technology is meant to assist in this challenge, but knowledge is lacking about how information systems can meaningfully assist organisations in becoming sustainable. The goal of this project is to develop and test a theory of Green Information Systems, which describes design principles for information systems that allow organisations to engage in sustainability sense-making and implement sustainable practices. The outcomes are expected to assist in the development of systems to support sustainability initiatives, the management of sustainability programs, and the reduction of organisations' environmental footprint.Read moreRead less
Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suic ....Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suicide risk; use these systems to investigate how different situational factors interact with different combinations of service interventions to influence suicide risk; and share the findings to reduce railway suicide in Australia and overseas.Read moreRead less
Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between gove ....UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between government agency and (external) ES Implementation Partner; Identify and document features and constraints peculiar to ES implementation in the Australian public sector; Identify and explicate factors impacting on benefits realisation, relating these to theory from related fields; Highlight consensus and difference among stakeholders; Develop a validated, repeatable methodology for major impact studies; Inform ES research directions.Read moreRead less
Mapping Trusted Systems Technologies to E-security Requirements. A new software based approach, strongly guided by national and international security standards based upon mandatory access control, is required to simplify for management the protection of their information infrastructure. This will be in the form of a security definition toolset aligned to trusted systems technologies currently under consideration internationally. No such trusted system has been developed to address current comme ....Mapping Trusted Systems Technologies to E-security Requirements. A new software based approach, strongly guided by national and international security standards based upon mandatory access control, is required to simplify for management the protection of their information infrastructure. This will be in the form of a security definition toolset aligned to trusted systems technologies currently under consideration internationally. No such trusted system has been developed to address current commercial IT product environments. The safety and security of information systems against attack and illicit usage form an essential component of ?National Information Infrastructure Protection (NIIP)?, a move to better ?e-security?. Existing commercial (untrusted) operating systems lack the critical security bases for e-security making e-applications vulnerable to tampering and bypass which can cause failures in overall system security.Read moreRead less