The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained ....The impact of self-management training on staff satisfaction, absenteeism and an organisation's service culture. Self-management training has been widely suggested as a way to improve organisational performance. Using a classic training intervention approach, the present project will experimentally examine whether such training improves attendance and well-being at work and whether it creates a more positive approach to customers. Further, the study will examine whether changes are maintained over time. The study will also test whether self-management training improves employees' perceptions of their organisation's service culture and increases their willingness to provide appropriate customer service. The practical implications of such training interventions for Human Resource Management practices in service organisations will also be evaluated.Read moreRead less
Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Secon ....Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Second, we explore whether organisational strategy processes such as the Balanced Scorecard (BSC) infiltrate work processes and influence team outcomes. Our aim is to examine whether the implementation of the BSC interacts with team dynamics to enhance the reliability of performance in teams.Read moreRead less
Design and Implementation of a Clinical Services Performance Management Model. This project aims to develop and test the efficacy of a balanced scorecard-based performance management model in a large public hospital. The project seeks to address significant performance management issues in the health care sector associated with the need to balance clinical care quality and resource management in an environment where conventional performance measurement systems are inadequate. The outcome will ....Design and Implementation of a Clinical Services Performance Management Model. This project aims to develop and test the efficacy of a balanced scorecard-based performance management model in a large public hospital. The project seeks to address significant performance management issues in the health care sector associated with the need to balance clinical care quality and resource management in an environment where conventional performance measurement systems are inadequate. The outcome will be a performance management model developed in collaboration with clinicians, field tested experimentally in a range of clinical settings and evaluated for effectiveness. The outcomes of the project will make a substantive contribution to the development of 'best practice' management protocols in the health care sector as well as a significant and innovative contribution to the management control literature.
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Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Applying Human Rights Legislation In Closed Environments: A Strategic Framework For Managing Compliance. The project will be a principal source of knowledge about the application of human rights in secure settings in Australia. It will improve the delivery and quality of services to people held in closed environments, such as prisons, detention centres, and settings accommodating the aged and persons with disabilities. It will assist both human rights monitoring bodies, and staff and management ....Applying Human Rights Legislation In Closed Environments: A Strategic Framework For Managing Compliance. The project will be a principal source of knowledge about the application of human rights in secure settings in Australia. It will improve the delivery and quality of services to people held in closed environments, such as prisons, detention centres, and settings accommodating the aged and persons with disabilities. It will assist both human rights monitoring bodies, and staff and management of closed settings to implement human rights obligations in everyday operations, and will heighten awareness in the community of the rights of people in these settings.Read moreRead less
Organisational Behaviour in the Victoria Police Force. One of the major challenges facing managers in the Victoria Police is to create working environments that provide employees with the best possible chance of achieving organisational objectives. Subsequently, the aim of this project is to investigate a comprehensive model of organisational behaviour that employs the psychological contract approach and an augmented job strain model to predict employee attitudes and behaviour over time. The com ....Organisational Behaviour in the Victoria Police Force. One of the major challenges facing managers in the Victoria Police is to create working environments that provide employees with the best possible chance of achieving organisational objectives. Subsequently, the aim of this project is to investigate a comprehensive model of organisational behaviour that employs the psychological contract approach and an augmented job strain model to predict employee attitudes and behaviour over time. The combined project model goes beyond the typical studies in this field by incorporating cutting-edge issues such as organisational citizenship behaviours. The Victoria Police is highly committed to this project and believes that the successful execution of this project will contribute to its strategic goals.Read moreRead less
Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Au ....Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Australian public sector. By identifying and promoting current best practice in workplace responses to public interest whistleblowing, the project will use the experience and perceptions of internal witnesses and first- and second-level managers to identify more routine strategies for preventing, reducing and addressing reprisals and other whistleblowing-related conflicts.Read moreRead less
Public-Private-Partnership Governance and Performance: An Empirical Assessment. While Australia's rural and regional communities require improved infrastructure services at reduced costs and higher quality; infrastructure costs are significant and governments' funds are insufficient to meet demand. Public-private-partnerships (PPPs), if they work successfully, can be the key to meet this demand. As PPPs reduce the financial investment that governments need to make, the greater the opportunity fo ....Public-Private-Partnership Governance and Performance: An Empirical Assessment. While Australia's rural and regional communities require improved infrastructure services at reduced costs and higher quality; infrastructure costs are significant and governments' funds are insufficient to meet demand. Public-private-partnerships (PPPs), if they work successfully, can be the key to meet this demand. As PPPs reduce the financial investment that governments need to make, the greater the opportunity for considered infrastructure development, if the PPPs are successful and meet their intended financial and social objectives. Thus, a better understanding of the performance outcomes of different governance mechanisms in PPPs can result in less expensive and better infrastructure services for Australia's communities.Read moreRead less
Managing risk in community services. A preliminary study of the impacts of risk management on Victorian services and clients. Most older people and those with a disability or a mental illness now live in the community. They receive help from a vast range of community services, which are also expected to keep them safe, and their workers and the wider community safe. Risk management is now an important part of the work of all services and businesses involved in community care. This project will s ....Managing risk in community services. A preliminary study of the impacts of risk management on Victorian services and clients. Most older people and those with a disability or a mental illness now live in the community. They receive help from a vast range of community services, which are also expected to keep them safe, and their workers and the wider community safe. Risk management is now an important part of the work of all services and businesses involved in community care. This project will study the unforeseen impacts and costs of the new risk management, identify the problems, and explore the ways risk management can achieve its goals without reducing services and limiting the lives of the clients.Read moreRead less
New methods for small group analysis from sample surveys. National and state averages of statistics on issues such as unemployment, salinity, drought impact, and health often hide large differences between population sub-groups and between small areas. This local variation needs to be understood so that effective policies can be developed and carried out efficiently and their impact monitored. This project will provide, for the first time, robust and efficient methods for providing information o ....New methods for small group analysis from sample surveys. National and state averages of statistics on issues such as unemployment, salinity, drought impact, and health often hide large differences between population sub-groups and between small areas. This local variation needs to be understood so that effective policies can be developed and carried out efficiently and their impact monitored. This project will provide, for the first time, robust and efficient methods for providing information on these variations using data from large-scale national and state surveys. This will lead to significant improvements in the data available for small population groups and small areas, allowing better targeting of policies aimed at addressing local differences.Read moreRead less