Trusted business processes. This project aims to use conceptual design, process modelling and co-design approaches to create a structured approach for the management of trust. With a focus on business processes, it is intended to develop research- informed methods in order to (1) identify and specify trust concerns and opportunities, (2) model these within a common process modelling language and (3) propose patterns for how to mitigate trust concerns and how to benefit from opportunities. If suc ....Trusted business processes. This project aims to use conceptual design, process modelling and co-design approaches to create a structured approach for the management of trust. With a focus on business processes, it is intended to develop research- informed methods in order to (1) identify and specify trust concerns and opportunities, (2) model these within a common process modelling language and (3) propose patterns for how to mitigate trust concerns and how to benefit from opportunities. If successful, this would lead to an operational, and world first, detailed trust methodology for organisations in all sectors. As a result, Australian customers would engage with business processes with reduced trust concerns and experience increased integrity and benevolence.Read moreRead less
The key strategies in firms' realisation of value from ICT: A transformational model of ICT value generation. Studies indicate that information and communication technologies (ICT) have contributed significantly to Australia's productivity gains over the last decade. It is not well understood, however, why some firms and some industries have been able to benefit significantly more from ICT use than others. This study will show the strategies and practices that are used by the firms that gain max ....The key strategies in firms' realisation of value from ICT: A transformational model of ICT value generation. Studies indicate that information and communication technologies (ICT) have contributed significantly to Australia's productivity gains over the last decade. It is not well understood, however, why some firms and some industries have been able to benefit significantly more from ICT use than others. This study will show the strategies and practices that are used by the firms that gain maximum benefit from ICT - the 'ICT winners'. The lessons learned will allow other firms to gain further benefits from ICT, potentially leading overall to further economic gains by industries and the nation. Read moreRead less
Classifying the indirect costs of information systems and information technology in business. Many businesses are increasing their expenditure on IS/IT to obtain a strategic competitive advantage. Traditional approaches to IS/IT appraisal are unable to accommodate the costs associated with deploying 'organisational-wide' IS/IT solutions because of their qualitative characteristics. The inability of managers to determine the 'true' costs of IS/IT are attributable to a lack of knowledge and unders ....Classifying the indirect costs of information systems and information technology in business. Many businesses are increasing their expenditure on IS/IT to obtain a strategic competitive advantage. Traditional approaches to IS/IT appraisal are unable to accommodate the costs associated with deploying 'organisational-wide' IS/IT solutions because of their qualitative characteristics. The inability of managers to determine the 'true' costs of IS/IT are attributable to a lack of knowledge and understanding of IS/IT related costs. This research will extend the myopia of traditional 'direct' financial cost analysis by identifying 'indirect' cost factors. A model that integrates cost taxonomies and performance measures/metrics of IS/IT will be developed as a frame of reference for IS/IT decision-makers.Read moreRead less
Governance of information technology programmes: achieving accountability, control and success. This project aims to improve the effectiveness with which IT-enabled programmes are managed by public and private organisations. The theoretical knowledge and guides for good practice emerging from this study will contribute to increased success in managing and delivering complex and vital programmes across Australia.
Competing on Business Analytics. Business analytics can provide Australian organisations with a means to gain competitive advantage in the face of increasing global competition. By using the Business Analytics Success Model, Australian organisations will be able to understand better how to gain competitive advantage with business analytics. The model is an original contribution in an important area of information systems research and will contribute to university teaching and research training. ....Competing on Business Analytics. Business analytics can provide Australian organisations with a means to gain competitive advantage in the face of increasing global competition. By using the Business Analytics Success Model, Australian organisations will be able to understand better how to gain competitive advantage with business analytics. The model is an original contribution in an important area of information systems research and will contribute to university teaching and research training. The empirical data and rigorous research protocols will enhance Australia's reputation as a leader in the area of organisational use of business-analytic systems.Read moreRead less
Succeeding with Enterprise Architecture Service Provision in Australian Organisations. This project aims to develop, test and refine an innovative model that explains how and why Australian organisations achieve benefits with enterprise architecture services. Enterprise architecture services involve the provision of relevant and timely advice about future IT systems, databases and digitised processes to strategic IT decision-makers. The model will enable Australian organisations to better unders ....Succeeding with Enterprise Architecture Service Provision in Australian Organisations. This project aims to develop, test and refine an innovative model that explains how and why Australian organisations achieve benefits with enterprise architecture services. Enterprise architecture services involve the provision of relevant and timely advice about future IT systems, databases and digitised processes to strategic IT decision-makers. The model will enable Australian organisations to better understand the capabilities required to achieve success with enterprise architecture services, the outcomes that can be achieved and the benefits realised. This will help Australian organisations to make more effective strategic investments in IT and remain globally competitive.Read moreRead less
Managing IT Service Provision and Sourcing in Australia, 2010-2019. Commoditization of IT and increasing globalization mean that the best ways to organize IT service provision in Australian organizations are changing rapidly. By studying the way IT is managed in 12 large Australian organizations over three years (2007-9), the primary benefit expected for this study is that we will be able to offer sound advice to Australian Chief Information Officers on the best ways to structure and manage IT ....Managing IT Service Provision and Sourcing in Australia, 2010-2019. Commoditization of IT and increasing globalization mean that the best ways to organize IT service provision in Australian organizations are changing rapidly. By studying the way IT is managed in 12 large Australian organizations over three years (2007-9), the primary benefit expected for this study is that we will be able to offer sound advice to Australian Chief Information Officers on the best ways to structure and manage IT service provision in Australian organizations. As a secondary benefit, we will be able to offer advice to students, on careers in IT, and to Information Systems Departments in Australian universities, on desirable curriculum content for the next decade.Read moreRead less
Unlocking benefits from digital investments. This project aims to address one of the most vexing questions in the management of information systems: how to unlock the value of digital investments. The project expects to develop new theory and evidence on how to achieve meaningful use of information systems at multiple levels of analysis. The project will especially benefit the health sector, and society, by helping health providers and vendors to maximise the value obtained from substantial inve ....Unlocking benefits from digital investments. This project aims to address one of the most vexing questions in the management of information systems: how to unlock the value of digital investments. The project expects to develop new theory and evidence on how to achieve meaningful use of information systems at multiple levels of analysis. The project will especially benefit the health sector, and society, by helping health providers and vendors to maximise the value obtained from substantial investment in digital technologies, and by developing evidence-based policies to optimise digital service delivery.Read moreRead less
Modelling IT Alignment in Multi-Business Service Organisations. Information technology and communication is responsible for nearly 80% of all productivity growth in the Australian services sector. A critical strategic alignment decision is the trade-off between investments in shared corporate IT infrastructure and individual business unit IT applications. The current response is to establish elaborate IT governance, reporting controls aimed at balance and compromise across the organization. Our ....Modelling IT Alignment in Multi-Business Service Organisations. Information technology and communication is responsible for nearly 80% of all productivity growth in the Australian services sector. A critical strategic alignment decision is the trade-off between investments in shared corporate IT infrastructure and individual business unit IT applications. The current response is to establish elaborate IT governance, reporting controls aimed at balance and compromise across the organization. Our model will provide a deeper understanding of what should be built as shared corporate IT infrastructure and as IT applications within individual strategic business units. This research will enable Australian industry to get greater value from its existing levels their expenditure in IT.Read moreRead less
Testing the Big Bets Theory of strategic IT decision making. This project will test a new theory of strategic IT decision making called the Big-Bets theory. If confirmed, senior decision makers will have grounds for requesting more evidence-based decision making for major IT projects such as the Australian Government's IT outsourcing initiative, Telstra's Siebel-based CRM, and Victoria's Myki.