Integrating between-person and within-person approaches to personality in the workplace. Personality tests are used to predict well being and productivity at work and are often used for personnel decisions within organisations in developed countries, including Australia. The treatment of personality as a fixed set of traits that produce similar responses across situations ignores human variability across situations which is needed for design of interventions to make humans happier and more effec ....Integrating between-person and within-person approaches to personality in the workplace. Personality tests are used to predict well being and productivity at work and are often used for personnel decisions within organisations in developed countries, including Australia. The treatment of personality as a fixed set of traits that produce similar responses across situations ignores human variability across situations which is needed for design of interventions to make humans happier and more effective at work. The results of tests of the integrated model of personality will be used to design interventions for the development of responses that lead to greater well being and effectiveness of managers in work settings.Read moreRead less
Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
Motivating Employee Proactivity by Redesigning the Work Context. Self-starting and innovative employees are increasingly important in today's decentralised organisations. The central question investigated in this project via a longitudinal research design is how organisations can facilitate this type of proactive behavior amongst employees. The project also investigates the nature of employee proactivity (e.g. how it differs from other behaviors), and its consequences for employee performance, i ....Motivating Employee Proactivity by Redesigning the Work Context. Self-starting and innovative employees are increasingly important in today's decentralised organisations. The central question investigated in this project via a longitudinal research design is how organisations can facilitate this type of proactive behavior amongst employees. The project also investigates the nature of employee proactivity (e.g. how it differs from other behaviors), and its consequences for employee performance, innovation, and mental health. The project is significant because it focuses on how to promote behaviors that have often been neglected in research.Read moreRead less
Flexible Expertise in Senior Executives. The prosperity of Australian society requires effective management in the face of accelerating economic, technological, social, and environmental changes. Leaders of Australian organizations must display flexibility in responding to the increasingly fluid and complex problems that confront them if they are to succeed in the global economy. An innovative model of flexible expertise that links synergisms of knowledge, self-regulatory processes, transfer and ....Flexible Expertise in Senior Executives. The prosperity of Australian society requires effective management in the face of accelerating economic, technological, social, and environmental changes. Leaders of Australian organizations must display flexibility in responding to the increasingly fluid and complex problems that confront them if they are to succeed in the global economy. An innovative model of flexible expertise that links synergisms of knowledge, self-regulatory processes, transfer and learning will be developed in studies of managers from leading Australian organizations. The results will be used to inform programs to accelerate the development of flexible expertise and leadership skills and address the current lack of human capital to fill executive leadership roles.Read moreRead less