Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in pu ....Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in public and private organisations.Read moreRead less
Dynamic relations between values and consumer behaviour: age and life-stage. This project aims to understand the complex relations between people’s life goals and their consumption behaviour, exploring age, life-stage and cohort effects. The intended outcomes of the project include a state-of-the-art interactive values-based website, basic knowledge about Australian values, values change and value-related behaviour, and business insight into value-based marketing. This project aims to apply the ....Dynamic relations between values and consumer behaviour: age and life-stage. This project aims to understand the complex relations between people’s life goals and their consumption behaviour, exploring age, life-stage and cohort effects. The intended outcomes of the project include a state-of-the-art interactive values-based website, basic knowledge about Australian values, values change and value-related behaviour, and business insight into value-based marketing. This project aims to apply the knowledge gained from a large scale study into Australian values and value change across the adult life-span in order to understand how people’s values influence their consumer and other decisions; providing information that will enable Australian organisations to improve their marketing activities and the nature of their promotional appeals.Read moreRead less
Discovery Early Career Researcher Award - Grant ID: DE210100784
Funder
Australian Research Council
Funding Amount
$400,728.00
Summary
The nexus between organisational trust and collaboration in disasters . This project will use empirical investigation to develop a multidimensional model depicting the organisational practices that are vital for quickly establishing and maintaining trusting relationships in emergency management collaboration. Trust is the crucial but often neglected element that determines the success of collaboration. Expected outcomes include the creation of the first rigorously established knowledge base for ....The nexus between organisational trust and collaboration in disasters . This project will use empirical investigation to develop a multidimensional model depicting the organisational practices that are vital for quickly establishing and maintaining trusting relationships in emergency management collaboration. Trust is the crucial but often neglected element that determines the success of collaboration. Expected outcomes include the creation of the first rigorously established knowledge base for understanding what mechanisms are effective to overcome conflicting cultures in Australian emergency management arrangements and successfully build trusting relationships. This should provide significant benefits for all organisations when collaborating in the response to, and recovery from, disasters.Read moreRead less
Examining multi-level Information Technology (IT) project alignment in government services: the case of contracted employment services. Improved Information Technology (IT) alignment is essential for the delivery of government services within a complex public-private, inter-organisational environment. This project will investigate the extent to which well-aligned IT support systems contribute positively to the efficient and effective delivery of contracted employment services.
The impact of strategic alignment on IT outsourcing success in a complex service setting. Improved conceptual and methodological understanding of strategic alignment is essential for better IT outsourcing decisions. This research will improve the performance of Australian industry by investigating how strategically well aligned ITO investments can lead to improved performance and greater competitive advantage.
Resolving the Alignment Issue between Business and Information Technology in Organizations. How to align a firm’s IT resources with its business needs attracts much attention in organisations, and hence in IS research. To date, however, work in this area has been principally atheoretic, and sometimes inconsistent. This project seeks to resolve theoretical inconsistencies to provide an internally consistent explanation on how to achieve alignment, and thereby improve business performance. This pr ....Resolving the Alignment Issue between Business and Information Technology in Organizations. How to align a firm’s IT resources with its business needs attracts much attention in organisations, and hence in IS research. To date, however, work in this area has been principally atheoretic, and sometimes inconsistent. This project seeks to resolve theoretical inconsistencies to provide an internally consistent explanation on how to achieve alignment, and thereby improve business performance. This project advances knowledge by engaging in: the first multi-theoretic study of how IT alignment evolves; the first comparison of institutional theory, punctuated equilibrium theory, and complexity theory; and the first study that combines a dual-case methodology with simulations in IS research.Read moreRead less
Evaluating regulatory initiatives directed at audit firms to improve audit quality. This project will provide evidence as to whether recent regulatory initiatives are improving the quality of audits and provide a comparison of benefits associated with audit firm inspections under differing regulatory schemes. It will inform discussion as to whether these initiatives overcome identified problems in audit quality of listed companies.
Discovery Early Career Researcher Award - Grant ID: DE170100344
Funder
Australian Research Council
Funding Amount
$328,000.00
Summary
Impact investing and the global diffusion of social stock exchanges. This project aims to examine the establishment and global diffusion of social stock exchanges and assess how such a platform may assist the nascent Australian market for impact investing. Investors and social enterprises struggle to connect, communicate and agree on measures of return. This project will examine the social systems needed to organise and sustain markets. This approach is expected to inform the development of Aust ....Impact investing and the global diffusion of social stock exchanges. This project aims to examine the establishment and global diffusion of social stock exchanges and assess how such a platform may assist the nascent Australian market for impact investing. Investors and social enterprises struggle to connect, communicate and agree on measures of return. This project will examine the social systems needed to organise and sustain markets. This approach is expected to inform the development of Australia’s potential $32 billion market in providing finance to solve social problems.Read moreRead less
The practice of accountability in Australian Indigenous corporations. As Australian Indigenous corporations are fundamental to economic participation and social provision in the nation’s Indigenous communities this project will contribute to increasing and sustaining social and economic participation in these communities. While there is a new Act governing Australian Indigenous corporations there has been little work to evaluate the implementation and implications of the Act. Therefore this pro ....The practice of accountability in Australian Indigenous corporations. As Australian Indigenous corporations are fundamental to economic participation and social provision in the nation’s Indigenous communities this project will contribute to increasing and sustaining social and economic participation in these communities. While there is a new Act governing Australian Indigenous corporations there has been little work to evaluate the implementation and implications of the Act. Therefore this project is timely and important. The fundamental question is how these organisations can both serve the needs of their local communities and meet broader accountability obligations expected of them. This issue is fundamental to the delivery of state funded services and benefits to Australian Aboriginal and Torres Strait Islander communities.Read moreRead less